SSVF Program Coordinator

Job Description

Description:

Summary: Village for Vets is seeking qualified candidates to join our SSVF (Supportive Services for Veteran Families) Program in Los Angeles as a Program Coordinator. SSVF is a program that serves Veterans and their families experiencing homelessness or at-risk of homelessness. As part of the SSVF team, the Program Coordinator serves as a subject-matter expert in SSVF regulations, case management best practices, and documentation standards. Working closely with the Program Director and Program Supervisors, this role helps translate program policies into practice, strengthens staff performance, and supports accountability and consistency across teams.

Responsibilities:

· Support daily program operations across both SSVF teams to ensure services are delivered consistently and in alignment with SSVF regulations and agency policies

· Serve as a point of escalation for complex client situations, eligibility questions, and policy interpretation

· Help identify operational gaps and recommend improvements to workflows, communication, and service delivery systems

· Provide leadership support and operational continuity when supervisors or management staff are unavailable

· Support interviewing, training and onboarding of new staff

· Provide coaching, mentorship, and skill-building support to case managers

· Reinforce consistent case management practices across teams

· Assist with regular file reviews and documentation audits to ensure compliance with SSVF, VA, and agency requirements

· Identify trends, compliance risks, and documentation gaps, and work with leadership and staff to implement corrective actions

· Support data integrity and outcome tracking efforts

· Assist with the review and approval of Integrify check requests and participant financial assistance documentation in accordance with SSVF guidelines

· Work closely with Program Supervisors and the Program Director to align staff performance, program priorities, and compliance expectations

· Participate in leadership meetings, case conferences, and program planning discussions

· Serve as a communication bridge between frontline staff and leadership

Essential Skills:

· Strong working knowledge of SSVF regulations and housing-focused case management

· Understanding of Housing First, Harm Reduction, Motivational Interviewing, and crisis intervention strategies

· Ability to analyze documentation and identify compliance risks

· Strong coaching and mentorship skills

· Excellent organizational skills and ability to manage multiple priorities

· Strong written and verbal communication skills

· Ability to exercise sound judgment and take initiative in a fast-paced environmentRequirements:

Minimum Qualifications

· High School Diploma or GED required; bachelor’s degree preferred

· Minimum 3 years of experience in social services or a related field

· Experience with unhoused populations and/or Veterans strongly preferred

· Prior experience in SSVF or similar federally funded housing programs preferred

· Veteran of the U.S. military or military-connected family member preferred

· Proficiency in Microsoft Office and HMIS or comparable databases

· Valid driver’s license, reliable transportation, proof of insurance, and acceptable driving record

· Employment eligibility verification required

EQUAL OPPORTUNITY EMPLOYER: Village for Vets is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, Veteran and/or military status, protected medical leaves, domestic violence victim status, political affiliation, and any other status protected by state or federal law.

Full-time