Training & Quality Assurance Specialist - German Speaking

Our client is looking for a Trainer & QA Specialist (German Speaking) to support the development and performance of customer-facing teams. This role focuses on delivering effective training, ensuring quality standards across customer interactions, and supporting continuous improvement within the team. The ideal candidate is passionate about developing people, maintaining high service standards, and working in fast-paced operational environments.

Responsibilities

Deliver onboarding sessions and structured training programs to support the integration and development of new and existing team members

Facilitate training sessions focused on communication skills, negotiation techniques, internal procedures, and regulatory compliance

Develop, update, and maintain training materials, learning guides, and supporting documentation to ensure consistency across teams

Monitor and review customer interactions across calls, chats, and emails to assess performance against defined quality standards

Conduct quality evaluations and maintain accurate QA records, reports, and feedback documentation

Provide structured feedback and one-to-one coaching to support individual performance improvement

Work closely with team leads and managers to align on training priorities and performance expectations

Analyse quality results and identify trends or development areas to support targeted training initiatives

Review and refine communication scripts, internal procedures, and documentation to ensure clarity and effectiveness

Contribute to initiatives aimed at improving service quality, operational efficiency, and overall team performance

Requirements

Fluency in German and English, both written and spoken

Minimum 3 years of experience in a training, quality assurance, or similar role

Strong communication, facilitation, and presentation skills

Experience delivering training sessions and coaching individuals or teams

Ability to evaluate performance and provide clear, constructive feedback

Experience within customer support, operations, or call centre environments is considered an advantage

Familiarity with QA frameworks, learning tools, or training content development is a plus

Health Insurance

Monday to Friday - no weekends

10% annual performance bonus

Salary increase after successful probation

Relocation package of up to 1000 Eur