Housekeeping Manager (Ocean Pointe Suites)

Overview

Overview

The Housekeeping Manager leads the housekeeping department to ensure the property's cleanliness aligns with Department of Health regulations, as well as hotel and company standards. This role encompasses planning, organizing, and developing departmental operations while upholding policies and procedures to continually improve service and operational excellence. The Manager is dedicated to delivering exceptional guest care by maintaining prompt and courteous service. Responsibilities include staffing, scheduling, training, and developing hourly team members to create a high-performing team.

Responsibilities

Housekeeping Manager responsibilities include, but are not limited to:

The Housekeeping Manager is expected to plan, organize, and monitor the work of housekeeping, laundry and housemen team members daily to ensure compliance with our high quality standards, which requires continuous visual inspections of guest rooms and public areas, laundry production and quality

Uphold the highest standards of cleanliness, sanitation, safety, and conduct

Communicates effectively, both verbally and in writing, to provide clear direction to team members. Recruits (hires), trains, coaches and counsels housekeeping (including laundry staff and housemen) team members, following company, state, and federal regulations

Performs reviews of the Housekeeping Department team

Manages and motivates management team in the administration of their duties

Purchase, re-order and maintain linen and housekeeping supplies and inventory

Manages finances of housekeeping operations including budget and inventory controls. Controls expenditures, labor, supplies, etc. in relation to resort financial forecasts and budget. Maintains systems and controls to provide adequate supplies for efficient operations of the department

Evaluates and reports maintenance issues relating to condition of furniture, fixtures, and equipment

Monitors daily Time and Attendance of staff to prevent any mistakes with payroll and to avoid any over-time for the department

Demonstrate positive leadership characteristics which inspire team members to exceed standards, and promote team empowerment

Service metrics responsibility related to areas of control (i.e. - guest service scores and TripAdvisor)

Delegate duties and projects with consistent follow up

Promptly resolves any guest complaints or issues

Reports any unsafe work condition to the General Manager

Ensures proper communication within the department by conducting regular meetings with all housekeeping team members. Participates with peer managers in meetings, property goals and initiatives

Other duties as assigned Qualifications

What are we looking for?

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays

Previous experience managing a team of housekeeping employees through motivation, coaching and development required

The ability to anticipate customer needs, change goals and direction quickly and multitask

Working knowledge of rooms management systems

Proven comfort and experience to interact effectively with all levels of management, guests, associates, and homeowners, both inside and outside of the organization

Activator/self-motivated to accomplish goals, with a strong sense of responsibility

Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases)

Passion for providing exceptional service to guests and team members

Proven job reliability, diligence, dedication, and attention to detail

Teamwork and collaboration

Must be able to communicate clearly and professionally with guests, coworkers and supervisors What can you look forward to?

Qualifying team members may enjoy the following benefits:

Medical and Dental insurance

Supplemental insurance plans (ex. Vision, Life, etc...)

Paid Time Off

401(k) retirement plan with company match

Bereavement Leave

Jury Duty Pay

Employee Assistance Program

David L. Brittain Scholarship Program

Tuition Reimbursement

Resort Accommodations Discount

And more!

Why choose us?

WE ARE MORE THAN JUST A WORKPLACE...

We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

Brittain Resorts & Hotels manages a portfolio of premier resorts in Florida as part of a partnership with Provident Hotels & Resorts. Together, we combine decades of expertise and a shared passion for delivering unforgettable guest experiences. Join us in shaping the future of Florida's hospitality industry and become part of a legacy of excellence.

Brittain Resorts & Hotels has been setting the standard for legendary guest satisfaction, property management, and marketing since its roots began in 1943 at the historic Chesterfield Inn in Myrtle Beach, S.C. From the beginning, the Brittain family worked as a team, doing everything from making beds to washing dishes on a busy weekend, creating an environment where integrity and trust are paramount even today. With decades of experience in the hospitality industry, we have fostered a set of core values that guide associate development on a personal and professional level.

Today, Brittain Resorts & Hotels manages a portfolio of over 4,000 rooms across 30+ hotels and resorts, along with 45+ restaurants and bars throughout the United States.

We believe that great service starts with great people. Our dedicated team of talented individuals continuously pushes the boundaries to provide exceptional guest experiences. At BRH, we recognize that our associates are our greatest asset, and we are committed to their success. Whether you're looking to launch your career or take the next step, we offer rewarding opportunities for growth and advancement in the hospitality and tourism industry.

Don't miss out on your dream career...explore current openings and sign up to receive updates on featured job opportunities:

Connect with us! @brittainresorts

TikTok Facebook Instagram LinkedIn

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.