Operations Supervisor - U.S. Immigration and Customs Enforcement (ICE)

Why Work at Social Purpose Corrections

Social Purpose Corrections (SPC) is committed to building correctional environments that are safe, professional, and mission driven. Our team members play an essential role in maintaining secure facilities, supporting effective operations, and upholding the standards required to protect staff, residents, and the public.

At SPC, we invest in the people who make this work possible. Employees are treated as professionals and are supported through training, opportunities for professional development, and clear expectations that promote accountability and teamwork. We believe strong organizations are built by supporting the growth, well-being, and leadership potential of their staff.

Our workplace culture emphasizes professionalism, respect, and shared responsibility. We strive to create an environment where employees can take pride in their work, collaborate effectively with colleagues, and contribute to safe and well managed facilities.

Our mission is simple: create safer facilities, stronger staff, and better outcomes for individuals and communities. By joining Social Purpose Corrections, you become part of a team dedicated to high standards of performance, ethical correctional practice, and meaningful public service.

Operations Supervisor - U.S. Immigration and Customs Enforcement (ICE)

Employer: Social Purpose Corrections (SPC)

Location: Hagerstown, MD

Employment Type: Full Time

Position Summary

The Operations Supervisor is responsible for overseeing daily security operations within an immigration detention facility operating under U.S. Immigration and Customs Enforcement (ICE) detention standards. The supervisor provides direct leadership to detention officers and ensures that facility operations are conducted safely, professionally, and in compliance with all applicable policies, procedures, and contractual requirements.

The Operations Supervisor is responsible for the safe and orderly operation of the facility during their assigned shift and may serve as the senior operational authority during that period. The Operations Supervisor monitors staff performance, coordinates operational activities, and supports facility leadership in maintaining a secure and orderly environment for staff, detainees, and visitors.

Key Responsibilities

Operational Supervision

Supervise detention officers and other assigned personnel during scheduled shifts.

Ensure staff performs duties in accordance with facility policies, post orders, and ICE detention standards.

Coordinate daily security operations including housing unit supervision, movement control, and facility activities.

Provide guidance, direction, and support to staff to maintain effective facility operations.

Safety and Security Oversight

Monitor facility operations to ensure safety, security, and accountability of detainee populations.

Conduct regular inspections of housing units, common areas, and facility operations.

Ensure security procedures, counts, rounds, and other required activities are completed in accordance with established procedures.

Respond to and manage incidents, emergencies, or disturbances as required.

Incident Management

Supervise staff response to incidents and ensure appropriate actions are taken in accordance with facility procedures.

Prepare or review incident reports and ensure documentation is accurate and complete.

Notify facility leadership of significant incidents or operational concerns.

Staff Leadership and Development

Provide coaching, guidance, and mentorship to detention officers and operational staff.

Monitor staff performance and address operational issues or policy violations when necessary.

Support staff training initiatives and reinforce expectations related to professionalism and conduct.

Documentation and Reporting

Maintain accurate records of operational activities, incidents, and shift reports.

Ensure required logs, reports, and documentation are completed and submitted in accordance with facility procedures.

Communicate relevant operational information to facility leadership and incoming shifts.

Professional Conduct and Facility Culture

Promote a professional work environment grounded in accountability, respect, and teamwork.

Maintain professional interactions with staff, detainees, and facility partners.

Support a facility culture that prioritizes safety, professionalism, and ethical correctional practice.

As employees of Social Purpose Corrections, supervisors are expected to contribute to a workplace culture that values professionalism, staff wellness, and high standards of correctional practice while fully complying with all ICE contractual requirements.

Minimum Qualifications

High school diploma or GED

At least three (3) years of experience in corrections, detention, law enforcement, military, or security operations

At least one (1) year of supervisory or leadership experience required, preferably in a correctional or detention environment.

Ability to pass background investigation and required security clearances

Ability to complete required supervisory and detention officer training

Strong leadership, communication, and decision making skills

Ability to work rotating shifts, including nights, weekends, and holidays

Substitutions

Relevant education in criminal justice, public administration, psychology, sociology, or a related field may substitute for up to one (1) year of the required experience.

Additional related professional experience in corrections, detention, law enforcement, military, or security operations may substitute for the supervisory experience requirement on a year-for-year basis.

Physical Requirements

Ability to stand, walk, and move throughout the facility for extended periods

Ability to respond to emergencies and perform supervisory duties in a correctional environment

Equal Opportunity

Social Purpose Corrections is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age (40 or older), disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Consistent with federal Equal Employment Opportunity policies, discrimination, harassment, and retaliation are prohibited in all employment practices including recruitment, hiring, promotion, compensation, training, and termination. Reasonable accommodations will be provided to qualified individuals with disabilities and to employees with sincerely held religious beliefs as required by law.

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