Insurance Customer Service Rep

Job Description

Coonfare Insurance Agency is a third-generation independent insurance agency established in 1950 and proudly serving the Columbus community. As a small, family-run agency, we take pride in delivering thoughtful, ethical service to every client. Our team is intentionally small, which means every employee plays a meaningful role in the agencys success. Team members work directly with ownership, contribute ideas that shape operations, and enjoy the flexibility of an independent agency environment. If you value professionalism and a workplace where your voice matters, you will feel right at home here.

We're seeking an Insurance Customer Service Representative to support our established client base and help drive continued growth. This role blends customer service with light sales responsibilities, including account servicing, annual policy reviews, cross-selling, and assisting with new business opportunities. You will work closely with an experienced team while maintaining the independence needed to manage accounts and build client relationships. The ideal candidate is organized, personable, and motivated to provide excellent service while identifying opportunities to better protect clients through additional coverage options.

Base salary of $40,000-$60,000 based on experience

Bonus opportunities for performance

Paid time off and paid holidays

Retirement plan and disability insurance

MondayFriday schedule with evenings and weekends off

Licensing assistance, mentorship, and continuing education

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Disability Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Evenings off

Weekends off

Bonus Opportunities

Licensing Assistance

Paid Holidays

Mentorship

Continuing Education Opportunities

Professional Work Environment

Personal Workspace

Employee Discounts

Responsibilities

Service existing personal and small commercial accounts

Conduct annual policy reviews with clients

Cross-sell additional coverage when appropriate

Assist with quoting and onboarding new accounts

Guide clients through coverage options and policy changes

Maintain accurate records and policy documentation

Requirements

Active insurance license or ability to obtain one

Prior insurance or customer service experience

Strong verbal and written communication skills

Detail-oriented and organized

Comfortable working independently

Friendly, professional, and client-focused

Full-time

Hybrid remote