LMS/CMS Admin Consultant

Job Title:LMS/CMS Admin Consultant

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

JOB SUMMARY

We are seeking a skilled LMS/CMS Admin Consultant to manage and enhance our learning management systems. You will oversee workflows in Workday Learning, maintaining an updated content library, managing user access, and developing structured learning paths. Your role involves crafting effective learning experiences using instructional design principles and adult learning theories.

You will also support additional LMS/CMS platforms like MadCap Xyleme, ensuring compliance and quality through strategic content management. As a strategic advisor, you will suggest improvements in content organization and workflow, identifying opportunities to enhance usability and effectiveness.

Responsibilities:

LMS Administration:

Oversee complete workflows in Workday Learning, from content upload to configuration, testing, and publishing.

Maintain an accurate and up-to-date LMS content library, ensuring alignment with learning needs.

Assign and manage training access, support user provisioning, and maintain strong version control.

Develop and curate learning curricula by combining various training materials into structured learning paths.

Instructional Design Expertise:

Use foundational instructional design principles and adult learning theory to craft effective learning experiences.

Integrate existing resources like videos, documents, and job aids into cohesive courses and curricula.

Design intuitive and relevant learning paths that align with business objectives.

Provide strategic guidance on content sequencing, modality selection, and learner engagement.

Content Strategy and Consulting:

Support and manage additional LMS/CMS platforms, such as MadCap Xyleme.

Maintain content repositories with updated metadata and governance workflows.

Handle permissions, access levels, and content lifecycle processes.

Collaborate with content owners to ensure materials meet quality and compliance standards.

Act as a strategic advisor, suggesting improvements for content organization and workflow.

Identify opportunities to enhance content processes and usability, while anticipating needs and recommending best practices.

Required Experience:

Proven LMS administration experience with Workday Learning.

Experience with other LMS/CMS systems (preferably MadCap Xyleme).

Strong content strategy experience with a consulting mindset.

Instructional design skills with a solid understanding of adult learning theory.

Experience in LMS organization and management.

Technical content writing or product writing is highly beneficial.

Ability to simplify complex topics into understandable content.

Familiarity with adult learning theory and its practical application.

Background in troubleshooting device and network connectivity is a plus.

Experience interviewing SMEs to gather comprehensive information.

Understanding that AI tools support but don't drive material creation.

What we offer:

A collaborative remote work environment with local support and leadership.

Strong company culture, lived every day.

Opportunities to work on innovative projects.

Competitive salary and benefits package.

Location:PHL Laguna Work-at-Home

Language Requirements:

Time Type:Full time

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R1687836

Remote/Remotely/Tele/Telecommute/From home