Network Operations Analyst

Key Responsibilities

Monitoring & Alerting: Proactively monitor network systems, servers, and services to detect issues before they affect users.

Troubleshooting: Diagnose and resolve technical problems related to network connectivity, hardware, and software.

Incident Management:

Respond to, document, and track alarms in ticketing systems (e.g., Jira, ServiceNow) until resolution

.

Maintenance: Configure, update, and maintain network hardware and firmware.

Coordination: Collaborate with internal teams and vendors to escalate and fix complex issues.