Inside Sales Representative

Job Description

JOB SUMMARY:

This is an inside sales position where the employee’s duties are to partner with sales team(s) to monitor and/or perform the duties of an Inside Sales Representative to establish a working relationship with the customer base by addressing customer quotes, orders and issues and ensuring effective problem resolution via mail, telephone, or personal communication.

EDUCATION/EXPERIENCE:

Bachelor’s Degree Preferred

Minimum Five (5) Years Sales Experience; or Equivalent Combination of Education and Experience

Microsoft D365 ERP (Enterprise Resource Planning) Systems Experience Preferred

Microsoft Excel, Word and Access Experience Required

Steel Sales Experience a Plus

QUALIFICATIONS:

Proficient reading, writing, math skills with ability to calculate figures and amounts

Proficient knowledge of 5Star Roll Form products and services

Excellent interpersonal and communication skills with strong customer service orientation and a commitment to company values

Good time management skills with ability to organize and manage multiple priorities with excellent attention to detail and accuracy

Effective organizational skills

Proficient information gathering and monitoring skills to facilitate effective, unbiased decision making and problem-solving functions

Basic computer and keyboarding skills

Close visual acuity and upper limb coordination

Ability to sit for extended periods during normal phase duties

Light/medium (5-20 lbs.) lifting capability during normal phase duties

RESPONSIBILITIES:

Provides timely and accurate information to incoming customer order status and product knowledge requests

Prepare, maintain and communicate customer pricing and quotations

Enters sales orders and communicate applicable production data

Confirms all customer orders in a timely fashion.

Tracks and expedites sales via production as required.

Dispatches customer orders working with logistics for on-time shipments and tracks customer orders.

Confirms all customer shipments with detailed delivery information

Support outside sales for any sales related function.

Provides all aspects of customer service for key direct sales accounts.

Responsible to seek and cultivate new customers via phone and/or email

Responsible to communicate and monitor house accounts and provide feedback to the sales team on their current business activity

Provides detailed sales reports to management on a timely basis

Performs any other related duties as assigned by executive management personnel

*Excellent benefits include medical with a standard PPO plan with deductibles as low as $1,500 and wellness credit up to $750; free concierge primary care; voluntary 401k plan currently matching up to 12%; voluntary dental and vision plans; free telemedicine services; basic life, long and short-term disability coverage.

EOE M/F/D/V

Full-time