Helpdesk Coordinator

Salary : $58,295.00 - $83,071.00 Annually

Location : Tinley Park, IL

Job Type: Full-Time (40 Hours)

Job Number: 2026-00291

Department: Information Technology

Opening Date: 03/03/2026

Closing Date: 3/31/2026 5:00 PM Central

FLSA: Non-Exempt

Residency Requirement:: All full-time employees in this position are required to reside within 30 miles from any border of Tinley Park within 12 months of employment date. Residency in Indiana is not permitted.

Opportunity at a Glance

The Village of Tinley Park is a vibrant, progressive community located in the fast-growing Interstate 80 corridor in southwest suburban Chicago. As the 19th-largest city in Metropolitan Chicago boasting a residential population of 56,000 residents and nearly 1,000 businesses, this exceptional community possesses everything from a fun and lively Downtown district to flourishing residential neighborhoods to thriving corporate, commercial and entertainment centers, all tied together under Tinley Park's Life Amplified brand.

We seek qualified applicants to fill the position of Helpdesk Coordinator in the Information Technology Department. This position is responsible in providing technical support to all Village employees and departments.

Key Responsibilities

The Helpdesk Coordinator is responsible for the providing end-user support and technical consultation to Village departments and employees by administering systems, including troubleshooting, maintenance, loading, and configuring software, securing data, programs, and equipment. This position installs and maintains upgrades of hardware and software and provides technical support for Village computer systems. They will manage the help desk, provide problem determination assistance and support. They will plan, schedule, and coordinate software training for all Village staff and conduct training as necessary; while assisting employees with inquiries, concerns, and complaints.

This position will monitor, review, and assign technical support help tickets to ensure issues are resolved in a timely manner. It will track, and report on helpdesk performance and effectiveness including metrics concerning Village staff. Will oversee and onboard temporary or contracted desktop support technical staff by assigning and managing their workload ensuring satisfactory performance and contractual congruence.

Additional responsibilities are to respond to requests for reports and inquiries, coordinate tasks and projects with Village Departments, install, repair, maintain, troubleshoot, debug and integrate servers, computer components, hardware, software, cable modems/Internet links, cabling, routers, and monitors. Also, select and implement systems that are consistent with Village standards and goals; answer questions and provide information to system users; and investigate complaints and recommend corrective action as necessary to resolve complaints.

Qualifications, Knowledge, Skills

This position requires a High School Diploma, Associate's degree in computer science, computer technology, or other closely related field with a minimum of three (3) years of experience in the Information Technology field.

Additional Information

Position requires response for emergency situations outside of normal office hours and serves on a rotating on-call schedule.

The Village of Tinley Park offers a generous benefit package including medical, dental, and vision benefits, employer-paid life insurance and other ancillary benefit options. Retirement benefits through the Illinois Municipal Retirement Fund (IMRF) are provided along with the option to participate in a 457(b) deferred compensation plan. In addition, paid holiday, vacation, personal, and sick days are provided.

01

What education do you have?

High School Diploma

Associates Degree in Computer Science, Computer Technology or related field

Bachelor's Degree in Computer Science, Computer Technology or related field

Master's Degree

02

How many years of professional helpdesk or end-suer IT support experience do you have?

1-2 years

3-5 years

5+ years

03

Which of the following have you personally supported in a production end-user environment? (Check all that apply)

Windows desktop and laptop troubleshooting

Network connectivity issues (LAN, Wi-Fi, VPN, basic WAN troubleshooting

Printers, scanners, and other peripherals

Mobile devices (iOS and/or Android

Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)

End-user security issues (phishing reports, MFA issues, account lockouts)

Designing or administering enterprise network infrastructure (switching, routing, firewalls)

Managing enterprise databases or data warehouses (SQL administration, ETL pipelines, analytics platforms)

Required Question