NetDocuments Administrator

The NetDocuments Administrator is responsible for the configuration, maintenance, and support of the NetDocuments cloud-based document management system (DMS). This role ensures optimal system performance, user access control, integration with enterprise applications, and compliance with organizational policies and legal standards.

Key Responsibilities:

System Administration & Configuration

• Manage NetDocuments system settings, workspaces, cabinets, profiles, and templates.

• Configure security policies, user roles, and access permissions.

• Monitor system performance and troubleshoot issues.

User Support & Training

• Provide Tier 2/3 support to users across departments.

• Develop and deliver training materials and sessions for end-users and power users.

• Maintain documentation for system usage and best practices.

Integration & Automation

• Collaborate with IT teams to integrate NetDocuments with other enterprise systems (e.g., Microsoft 365, Salesforce, SharePoint).

• Support API-based automation and workflows.

Compliance & Governance

• Ensure data retention, audit trails, and compliance with legal and regulatory requirements.

• Manage document lifecycle policies and metadata standards.

Vendor & License Management

• Liaise with NetDocuments support and account teams.

• Track license usage and renewals.

• 3+ years of experience administering NetDocuments or similar DMS platforms.

• Strong understanding of document management principles, metadata, and security.

• Experience with SSO, Active Directory, and cloud-based integrations.

• Excellent communication and problem-solving skills.

Preferred Skills:

• Familiarity with legal operations or law firm environments.

• Experience with NetDocuments ndOffice, ndSync, and ndMail.

• Knowledge of compliance frameworks (e.g., GDPR, HIPAA).

• Scripting or automation experience (e.g., PowerShell, REST APIs).