EHR System Analyst

We are seeking an EHR System Analyst!

Central, OH

Join our Team!

Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services, working with local partners to promote healthy people and strong communities. Our services are intended to be collaborative and personalized for the individual.

The EHR System Analyst is responsible for supporting the daily use, functionality, and optimization of the Electronic Health Record (EHR) system. This role provides frontline support to providers and staff, assists with training, and participates in testing and implementation of new features and system improvements. The Analyst helps maintain EHR workflows, supports troubleshooting needs, and collaborates with the vendor and internal teams to ensure the EHR operates efficiently and reliably. This position works closely with clinical staff, providers, and IT team members and serves as a key contributor to ongoing EHR enhancement efforts. More complex projects and system-wide design decisions will be escalated to the Senior EHR System Analyst.

The pay range for this position is $54,000.00-$69,000.00 annually based on experience, education, and/or licensure.

Essential Functions:

Provide daily support to end users across clinical and operational teams in their use of the EHR system, including basic troubleshooting and issue resolution

Triage system issues, resolving those within scope and escalating more complex issues to the Senior EHR System Analyst or vendor as appropriate

Serve as the point of contact for user questions and routine technical assistance

Assists in maintaining EHR workflows, templates, and documentation standards as directed by the Managing Director of IT, with input from the Senior EHR System Analyst

Performs initial testing of minor changes, updates, or enhancements to the EHR system

Supports documentation of processes, updates, and user guides

Coordinates with HR and assists in delivering initial EHR training to new staff and providers

Provides routine refresher training and user support for existing staff

Assists with creating basic training and communication materials for new features or updates

Assists with testing new features, upgrades, and patches, following structured testing plans established by the Senior EHR System Analyst

Provides "day-of" go-live support to staff during system updates or functionality changes

Helps prepare and distribute basic announcement documentation for changes to the EHR affecting users

Maintains clear and professional communication with internal teams and the EHR vendor regarding support tickets and system issues

Works with clinical staff and providers to understand routine system concerns and improvement opportunities, escalating when appropriate.

Participates in relevant training and meetings to remain current on EHR system functionality

Contribute to departmental projects as assigned by the Managing Director of IT.

Travel within the designated service area

Performs other duties as assigned Minimum Requirements:

Education/Licensure:

A high school degree or GED equivalent is required

A bachelor's degree in Health Information Technology, Informatics, Computer Science or related fields is preferred Experience:

2-4 years of experience supporting an EHR system in a behavioral health or healthcare setting is required

1 year of prior experience with the CareLogic EHR preferred Knowledge, Skills, and Abilities:

The ability to maintain confidentiality and comply with HIPAA regulations is required

Excellent communication skills, both oral and written is required

Excellent organizational skills are required

A valid driver's license is required

An appropriate level of auto insurance coverage is required

Ability to manage deadlines within a fast-paced, high-volume environment is required

The ability to operate in an Internet-based, automated office environment is required

The ability to maintain a high-speed internet connection is required Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer is required

Must be able to lift up to 15 pounds at times. Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package.

Benefits include:

Medical

Dental

Vision

Short-term Disability

Long-term Disability

401K w/ Employer Match

Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.

To learn more about our organization:

OUR MISSION

Delivering exceptional care through connection

OUR VALUES

Dignity - We meet people where they are on their journey with respect and hope

Collaboration - We listen to understand and ask how we can best support the people and communities we serve

Wellbeing - We celebrate one another's strengths, and we support one another in being well

Excellence - We demand high-quality care for those we serve, and are a leader in how we care for one another as a team

Innovation - We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.