Voice Engineer

Role - Voice Engineer

Location - Gahanna, OH

Experience - 7+

Type - Full Time

Job Description

Must Have Technical/Functional Skills

Strong experience with Voice / VoIP management tools and processes

Strong knowledge and experience with Cisco Unified Call Manager

Good knowledge and experience with SBC technologies (Oracle)

Strong understanding of call recording systems (Nice)

Strong E911 experience

Good knowledge and familiarity

with Cisco UCS

Good experience with general networking technologies

Strong understanding with Microsoft Teams Calling

3+ years of experience managing large call manager telephony environments Roles & Responsibilities

Configure and enable Teams Phone System, policies, calling plans, and number assignments.

Work with SBCs (AudioCodes/Ribbon) for Direct Routing setup and testing.

Perform user cutovers from Cisco to Teams in coordinated migration waves.

Configure Teams call queues, auto attendants, voicemail, and routing policies.

Migrate and validate analog and specialty lines (gateways/intercom/paging).

Coordinate with carriers for number porting and PSTN transitions

Reconfigure or decommission Cisco voice gateways and SIP trunks postmigration.

Update routing tables, dial peers, E911 configurations, and failover paths.

Support coexistence scenarios during phased migration.

Provide L2/L3 troubleshooting during pilot and mass migration phases.

Identify issues in SBC routing, Teams policy conflicts, or device registration failures.

Handle escalations related to call quality, dropped calls, and network dependencies.

Create detailed SOPs, migration runbooks, rollback plans, and user guides.