Software Engineering Senior Advisor (0251492)

Lead application and services Quality Assurance, development, and design while interfacing with and steering our vendor partner consultants; Deliver reliable and secure software solutions meeting operational specifications required through the development of system logic; Review and validate developed code from other team members through code reviews; Monitor all applications by triaging, debugging, providing surveillance, and measuring performance and scalability for development and non-development environments; Participate in software delivery; Write unit tests; Partner with Testers to understand automated testing patterns such as unit testing, mocking and automated integration testing; and Interface with and steer vendor partner consultants to ensure delivery of appropriate IT solutions. Hybrid Work Schedule.

Requires 5 years of experience in a related occupation. Requires experience with: Working in healthcare or pharmacy benefit management industry; Performing End to End Testing of software products from requirement gathering to System Study, Suitability Analysis, Traceability Matrix, Test Planning, Test Scenarios, Test Execution, Test Results Analysis, and Metrics generations; Working on different components in Cyara such as CX Model, Velocity Campaigns to automative IVR applications; Developing, executing, and fine-tuning automated scripts for IVR through Cyara and Empirix Hammer Call Tools; Implementing routing strategies through Cyara and Hammer Call Master tools; Preparing regression Cyara scripts for each release for the new features; Using: kore.ai, Cyara Automation, Empirix Hammer Call Master, Automation Testing, GIT Hub, OpenShift, JavaScript, and SOAPUI; Using Automation Testing, IVR Inbound & Outbound Testing; Using: Genesys Administrator, Genesys Administrative Extension, Genesys Rules Authoring Tool, and Genesys Configuration Manager; Preparing training datasets for conversational AI models, focusing on diverse user intents, utterances, and dialogue flows relevant to IVR applications in Kore.ai; and Conducting requirement analysis, system study, test planning, and execution, with a strong focus on performance optimization and metrics-driven quality assurance.

Requires a Bachelor’s or foreign equivalent degree in Computer Science, Computer Engineering, or a related field.

Please copy and paste your resume in the email body (do not send attachments, we cannot open them) and email it to candidates at placementservicesusa.com with reference #0251492 in the subject line.

Thank you.