Help Desk Support Analyst

Location: Draper, UT

Salary: $21.00 USD Hourly - $22.50 USD Hourly

Description:

Key Responsibilities

Provide technical support and troubleshooting for Windows platforms (Windows 7, 10)

Support Zoom, networking (LAN/WAN), and enterprise domain infrastructure

Manage and troubleshoot Windows desktop/server OS and Active Directory

Assist with Microsoft Outlook/Messaging and Office Suite (Word, Excel, PowerPoint)

Perform basic troubleshooting for Citrix, VMware, VDI, and virtualization environments

Provide mobile OS (iOS/Android) application support

Deliver high-quality customer service with ownership through resolution

Collaborate with executive leadership, requiring strong communication and soft skills

Required Skillsets

Solid technical knowledge and troubleshooting experience across Microsoft and networking environments

Strong customer service orientation with excellent communication skills (English proficiency required)

Team player, collaborative, self-motivated, and proactive learner

Ability to support executive leadership with professionalism and discretion

Preferred Qualifications

2+ years of technical knowledge and troubleshooting experience with Microsoft 365 Suite, iOS, and Android devices

Experience in high-level customer support or VIP/executive support roles

High School Diploma required

Ideal Candidate Profile

This role is best suited for a customer-focused IT professional with strong technical troubleshooting skills, excellent communication abilities, and the flexibility to support both standard operations and executive leadership needs.

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Contact:

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