Systems Administrator (Gong & Nice Nexidia)

Location: Temple Terrace, FL

Salary: $45.00 USD Hourly - $47.00 USD Hourly

Description:

Role Overview

Join our Revenue Technology Admin Team as a Systems Administrator focusing on post-contact analytics and revenue intelligence platforms. You'll oversee tools like Gong and NICE Nexidia-ensuring smooth operations, actionable insights, and meaningful collaboration across Sales, Support, Success, and Marketing. This is a great opportunity for someone passionate about SaaS tools, process optimization, and cross-functional teamwork.

NOTE: Location: Temple Terrace, FL or Alpharetta, GA - Hybrid

Key Responsibilities

Administer Gong and NICE Nexidia platforms end-to-end

Manage user access, licenses, permissions, and roles

Oversee system integrations and troubleshoot API issues

Configure dashboards, call filters, trackers, and workflows

Collaborate with cross-functional teams to align platform functionality with business objectives

Create scalable processes for scorecards, coaching workflows, and rep performance analytics

Utilize platform insights to support onboarding, training, and compliance

Maintain documentation and enforce governance best practices

Assist in tool evaluations, upgrades, migrations, and UAT activities

Define KPIs to measure platform impact and usage

Required Qualifications

2+ years managing an app with 500+ active users

2-4 years administering SaaS platforms in CX, Revenue Intelligence, or similar domains

Hands-on experience with Gong, NICE Nexidia, Observe.AI, Chorus, Verint, etc.

Familiarity with CRM systems (Salesforce), CCaaS platforms (CXone), and BI tools (Tableau, Power BI)

Experience with integrations between Gong/Nexidia and Salesforce

Knowledge of JIRA-based documentation and ticketing

Nice-to-Have Skills

Understanding of sentiment analysis, QA frameworks, and transcription tech

Exposure to call metadata tagging, voice traffic architecture, and AI/ML tools

Experience with low/no-code automation using Postman, Zapier, Workato

Familiarity with AWS Bedrock / Connect

Agile methodology experience (Scrum, Kanban)

Background in Network Engineering or Citrix environments

Education & Certifications

High School diploma

Bachelor's degree in IT, Computer Science, Business Information Systems, or relevant experience

Preferred Certifications:

Gong Revenue Intelligence Admin or Enablement

Salesforce Administrator

Gainsight NXT Admin

Google Data Analytics / Tableau Desktop Specialist

ITIL Foundation

AWS Certified Cloud Practitioner

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Contact:

This job and many more are available through The Judge Group. Please apply with us today!