Program Manager - Retail Technology

HCL Technologies Limited

Program Manager Retail Technology

* Initiates, plans, controls, and implements medium to large cross-divisional, multi year projects using project management practices

* Ensures overall deliverables are completed, including:

* Project charter

* Plan and schedule

* Requirements, design, development, testing, and implementation

* Policies, procedures, standards, contracts

* Risk and issue resolution

* Plans projects in detail, manages project budgets, organizes project teams, and coordinates resource needs with resource managers

* Identifies, evaluates, and proactively manages cross project interdependencies

* Manages progress and communicates status regularly to sponsors, stakeholders, and senior leadership

* Participates in strategic roadmap planning and may facilitate portfolio review meetings

* Demonstrates excellent communication skills and the ability to work effectively with all levels of the organization, from individual contributors to executives

Additional Responsibilities

* Proactively identifies opportunities and contributes to continuous business process improvement to streamline and standardize workflows, communication, and resource efficiency

* Ensures smooth implementation of new technologies and vendor integrations within assigned domains and interfaces

* May conduct technical walkthroughs with software engineers to ensure feasibility and standards compliance

* Collaborates with operations support and other teams to ensure robust production operations

Qualifications

* Bachelor s degree in computer science, information technology, or a related technical field, or equivalent experience

* Minimum 6 years of progressively responsible experience designing, developing, and implementing computer software projects using open source services frameworks

* 5 10 years of project management experience

* 5+ years of experience in retail systems development and delivery (highly valued)

* Experience creating and executing implementation strategies for complex systems

* Strong relationship management and organizational change management skills

* Understanding of multiple delivery frameworks (Waterfall, Agile, DevOps, Lean) and how to apply them appropriately

* Ability to apply complex technical principles and provide solutions to a wide range of complex tasks and projects

* Ability to estimate effort and impact for various solutions and influence technical discussions and decisions

* Experience working with distributed Unix or Linux based systems, J2EE application servers, clustered database systems, and source control systems

* Strong organizational skills with the ability to prioritize multiple tasks with urgency

* Excellent presentation, verbal, written, interpersonal, and listening skills

* Strong leadership, collaboration, facilitation, and negotiation skills

* Ability to challenge the status quo and champion change

Must Haves

* Acknowledges choice in every moment and takes personal responsibility

* Possesses an entrepreneurial spirit and continuously innovates

* Communicates with honesty and kindness and creates space for others to do the same

* Leads with courage and embraces the possibility of greatness over fear of failure

* Fosters connection by putting people first and building trusting relationships

* Integrates fun and joy into work and does not take themselves too seriously