Lead Network Technician

HCL Technologies Limited

Job Summary

Key Responsibilities

* Minimum of 6+ years of experience supporting and managing network infrastructure and network-related devices or equivalent experience as agreed with the Company. 3+ years of experience leading field support teams

* Skilled in racking, stacking, cabling, and decommissioning of network hardware devices.

* Experienced in Site Services support for network device maintenance and remote/console support.

* Strong IT/Telecoms knowledge, including but not limited to:

* Routing, switching, firewalls, WiFi.

* IP Telephony ( IPT ).

* Radio Frequency ( RF ) equipment such as microwave radios, cellular nodes, and VSATs.

Key Responsibilities

* Respond to ServiceNow incident tickets and perform troubleshooting.

* Install and recover patching cables, power leads, and network equipment.

* Identify and tag network circuits and demark locations.

* Provide escort services for third-party vendors or subcontractors.

* Adhere to risk management processes, including walkthroughs, work permits, change management, and safety training.

* Comply with audit, security, and operational excellence standards.

* Perform IMAC activities for end-user LAN and voice devices.

* Monitor and respond to emergency conditions affecting operations (e.g., hurricanes, earthquakes).

* Support Business Continuity and Disaster Recovery Plans.

* Provide smart hands support for telecom infrastructure:

* Fiber optic and copper cabling.

* WiFi, BLE, microwave, and radio systems.

* VSAT and cellular-based systems (4G LTE, 5G, NB-IIoT, LTE-M).

* Low-power WAN systems (LoRaWAN) and other IIoT/OT systems.

* Solar panel/battery power systems.

* IP Telephony and specialty telecom systems (CCTV, PAGA, Intercom, Fire/Intruder Alarm).

* Collaborate with internal teams and external providers:

* Design and Engineering Teams.

* Global IT Service Desk.

* IT Operations Center (ITOC).

* Telcos and managed service providers.

* Support IT/Telecom requirements for Business Units, Major Capital Projects (MCPs), and Mergers/Acquisitions.

* Participate in Root Cause Analysis post-incidents.

Supervisory Responsibilities

* Lead and supervise a team of network technicians and contractors.

* Assign tasks, monitor progress, and provide technical guidance.

* Conduct regular team meetings to review priorities, safety compliance, and performance.

* Ensure adherence to company standards, policies, and procedures.

* Mentor and develop team members through coaching and training.

* Coordinate with third-party vendors and subcontractors for compliance and quality.

* Manage scheduling and resource allocation for site support activities.

* Escalate critical issues and provide detailed performance reports.

* Support workforce planning, recruitment, and onboarding of new team members.

Work Environment

* This role may require travel to remote sites and offshore locations.

* Must be able to work in varying environmental conditions and respond to emergency situations.

Skill Requirements

Other Requirements