Helpdesk Support Analyst

Location: Draper, UT

Salary: $20.00 USD Hourly - $22.00 USD Hourly

Description: Our client is currently seeking a Helpdesk Support Analyst

[ Additional Description ]

Job Responsibilities

Deliver high-touch, white-glove technical support to internal users.

Respond to client issues with a strong sense of urgency-via phone, email, or ticketing system.

Provide world-class service throughout the issue lifecycle.

Collaborate with engineering teams and product owners when escalations are required.

Take full ownership of cases from initiation through resolution, ensuring proactive updates.

Maintain strong ticket hygiene: proper categorization, detailed notes, backlog management.

Keep documentation current by updating knowledge base articles.

Identify opportunities to improve processes and propose more strategic, efficient workflows.

Develop subject-matter expertise in supported technologies such as:

Messaging (Exchange, etc.)

Zoom

SharePoint

macOS

Unix

Voice systems

Mobile technologies

Other enterprise tools and platforms

Basic Qualifications

High school diploma required.

Minimum 2 years of enterprise-level technical support experience, ideally including phone support.

Strong technical knowledge and troubleshooting experience with:

Microsoft Windows (7, 10, 11)

Zoom

Networking (LAN/WAN, enterprise domain environments)

Windows desktop/server OS

Active Directory

Microsoft Outlook

Microsoft Office Suite (Word, Excel, PowerPoint)

Basic understanding of Citrix, VMware, VDI, and other virtualization technologies

iOS and Android application troubleshooting

Excellent communication skills and strong command of English.

Demonstrated customer-service focus and ownership mindset.

Team-oriented, collaborative, self-motivated, and eager to learn.

Flexibility to support occasional 24?7 shift rotations for business continuity or critical events.

For language-specific support roles, shift hours align with the region of coverage.

Preferred Qualifications

At least 2 years supporting Microsoft 365 Suite, iOS, and Android technologies.

Experience supporting VIP or executive-level users.

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Contact:

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