Jr. IT Tech Support

Location: San Jose, CA

Salary: $28.00 USD Hourly - $32.00 USD Hourly

Description:

Job Description: Jr. IT Tech Support

Location: San Jose, CA 95134

Duration: 12+ Month Contract (Extension based on performance)

Schedule: Monday-Friday, 8:00 AM - 5:00 PM

About the Role

We are seeking a detail-oriented and technically proficient Jr. IT Tech Support Technician to provide frontline technical assistance and ensure smooth IT operations across the organization. The ideal candidate will troubleshoot hardware/software issues, maintain IT assets, assist with system installations, and uphold operational excellence in a fast-paced environment.

This role requires strong communication skills, customer-centric problem-solving, and the ability to work collaboratively with users across various departments and organizational levels.

Key Responsibilities

Technical Support & Troubleshooting

Serve as the first point of contact for all end-user IT inquiries.

Diagnose and resolve hardware, software, and networking issues in a timely manner.

Install, configure, and maintain computer hardware, peripherals, and software.

Perform system upgrades and ensure compatibility across devices.

Test and evaluate new hardware/software to support operational improvements.Systems & Infrastructure Support

Rack and stack servers; ability to lift up to 50 lbs.

Install and configure systems supporting infrastructure and/or R&D activities.

Develop and maintain installation and configuration documentation.

Ensure compliance with electrical and workplace safety standards.

Conduct daily system backup operations and monitor system performance.Asset & Inventory Management

Track and maintain IT inventory records accurately.

Perform quarterly physical asset audits (4 times per year).

Support lifecycle management of IT assets and peripheral devices.Operations & Collaboration

Build strong working relationships with internal teams and stakeholders.

Document technical procedures, resolutions, and system updates clearly.

Participate in continuous improvement efforts for IT operations. Required Qualifications

2+ years of hands-on experience in IT support, computer networks, or system maintenance.

Experience with Linux-based OS installation, configuration, and support (RHEL, CentOS, Rocky, Ubuntu, etc.).

Familiarity with asset management tools and processes.

Strong analytical and problem-solving abilities.

Excellent written and verbal communication skills.

Strong attention to detail and organization. Preferred/Bonus Skills

A+, Linux+, or Cisco CCNA certification.

Experience with Foreman deployments.

Working knowledge of Ansible automation.

Background in server management or datacenter operations.

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Contact:

This job and many more are available through The Judge Group. Please apply with us today!