Applications Administrator

The Applications Administrator manages all aspects of designated applications within Tyler’s application environment. This includes design, architecture, availability, reliability, performance, monitoring and security of those applications. The application administrator also works with affected groups in the organization to ensure that upgrades and application changes/enhancements are tested and documented thoroughly. They are responsible for implementing updates into the test, disaster recovery, and production environments. The administrator also continually helps evaluate the current solutions to make sure they fit our business model and helps evaluate new potential solutions. This position primarily administers one core application, Doclink Cloud, with integrations into D365 F&O. Primary application focus will be Doclink Cloud, with integration to Dynamics 365 Finance & Operations (D365 F&O).

Responsibilities

Administers the applications infrastructure, user access and application deployment – taking a prominent role in implementing across the organization. Support the installation, configuration, security, operation, and maintenance (usually outside of regular business hours) of all designated applications.

First line of day to day support.

Liaise with IT Infrastructure, Networking and other groups on future strategy of platform, capacity planning, upgrades, etc.

Continually analyze, propose and adapt current business requirements and map to applications.

Develop and maintain custom reports.

Create/modify SQL scripts for data mining.

Participate in the integration process with other Cloud enterprise systems.

Qualifications

Bachelor’s degree in MIS, Computer Science or related field, or related years of experience

3+ years of application or IT experience

Certification in designated application preferred

Good knowledge of customer support and call center processes

Good knowledge of SQL scripting and data mining

Strong knowledge of business applications and the ability to develop and maintain custom reports, dashboards, validation rules and custom workflow

Strong analytical and problem solving skills

Strong attention to detail

Able to find root causes of problems and quickly determine efficient solutions

Can anticipate risks and mitigate in the moment

Comfortable under high-stress and exhibits poise and focus

Strong verbal and written communication skills

Excellent interpersonal skills

Effectively prioritize multiple issues and provide resolution of application functionality questions

Strong ability to learn new business applications quickly