Office Manager

Job Description

Job Description: Office Manager

Role Overview:

The Office Manager is responsible for the seamless administration of the company’s daily operations, acting as a critical bridge between production staff, customers, and executive leadership. This role focuses on optimizing internal systems, managing the employee lifecycle, and ensuring high-quality customer engagement.

Key Functions

1. Bookkeeping & Recordkeeping

Expense Management: Review and categorize expenses, ensuring all documentation and receipts are accurate and substantiating.

AP Management: Handle tracking and ensuring timely payment to suppliers.

Production Metrics: Track and report weekly production data, including failure percentages, recuts, inspection totals, and shoemaker outputs.

2. Employee Management & HR

Policy Administration: Serve as the primary point of contact for the Employee Handbook, answering questions on policy and ensuring compliance.

Personnel Data: Manage and update employee records, including tax forms (W-4), contact information, etc.

Benefits Oversight: Administer group health plans (UnitedHealthcare), workers' compensation claims, COBRA notifications, and statutory leave (Military, Jury Duty).

Recruitment & Sourcing: Manage job listings, screen potential candidates, and coordinate the onboarding process for new hires.

Employee Development: Implement and manage a structured system for performance and cost-of-living raises; conduct follow-through meetings on employee career paths.

Conflict Resolution: Act as the first point of contact for employee grievances and mediate interpersonal communication challenges within the production team.

3. Customer Service

Client Interfacing: Handle daily customer inquiries via email.

4. Supplies & Inventory Management

Inventory Systems: Develop and maintain tracking spreadsheets for critical supplies (e.g., glue, hardener, envelopes) to prevent production delays.

Procurement: Oversee the ordering of shop supplies and machine parts; source specialized equipment from vendors as needed.

Receiving Protocol: Maintain a strict "hard handoff" system for incoming packages to ensure parts are not misplaced and are directed to the correct department leads.

Internal Accountability: Implement systems, such as weekly inventory sheets, to shift the responsibility of reporting low supplies onto department employees.Company Description

Russell Moccasin produces footwear that not only performs in harsh environments, but are also arguably the longest lasting boots in the world. Depended on by explorers like Charles Lindbergh and Earl Shaffer, the choice of Hollywood elites like Harrison Ford and Tom Selleck, and the preference sportsmen worldwide, Russell Moccasin has been the gold standard in outdoor footwear for 125 years. We are looking to expand our team with passionate, effective individuals who want to contribute to our tradition of craftsmanship.

Full-time