Lead Order Management Specialist

Position Overview

Join our innovative team as a Lead Order Management Specialist. In this pivotal role, you'll oversee customer purchase orders from initiation to fulfillment, directly contributing to exceptional customer satisfaction through efficient and timely service.

Company Overview

At FUJIFILM Healthcare Americas Corporation, we're committed to developing groundbreaking healthcare solutions. We specialize in advanced diagnostic imaging, enterprise imaging, and state-of-the-art in-vitro diagnostics. Our Non-Destructive Testing (NDT) team plays an essential role in ensuring safety across various sectors, including transportation and aerospace. Based in Lexington, Massachusetts, our headquarters is at the forefront of healthcare research.

Job Description

Duties and Responsibilities:

Oversee the fulfillment process for all incoming orders, ensuring seamless execution.

Quickly and effectively address any issues related to sales orders.

Efficiently process approved Credit and Debit requests.

Handle Change Orders as needed.

Act as the primary contact for audits, providing necessary documentation.

Collaborate closely with the Order Fulfillment, Warehouse, and Purchasing teams to improve service quality.

Respond promptly to customer complaints and inquiries, ensuring satisfaction.

Train new team members on updated processes.

Provide backup support for colleagues when necessary.

Assist with the entry of Global Business group orders as needed.

Test SAP order changes in alignment with IT and Quality standards.

Monitor team communication channels to guarantee timely responses.

Perform any other duties as directed by management.

Qualifications:

Bachelor's Degree with at least 3 years of relevant experience.

Proficient in Microsoft Office Suite.

Excellent communication skills.

Able to maintain composure in fast-paced environments.

Familiarity with SAP SD and Salesforce.com functionalities.

Physical Requirements:

This role requires the following physical capabilities:

Ability to sit for 75-100% of the work time.

Manual dexterity to use hands and fingers, including typing, for up to 100% of work time.

Ability to stand, talk, and hear for a considerable portion of the work period.

Ability to lift and carry up to ten pounds occasionally.

Travel:

Occasional travel (up to 25%) may be required based on business needs.

Salary and Benefits:

Salary range: $20.40 - $28.08 (dependent on experience).

Comprehensive Medical, Dental, and Vision insurance.

Life Insurance options.

401k retirement plan.

Paid Time Off for improved work-life balance.

This position may require compliance with COVID-19 vaccination mandates, and successful candidates will need to adhere accordingly.

EEO Information:

Fujifilm is an equal opportunity employer and is dedicated to inclusivity and diversity within the workforce.

ADA Information:

For any necessary accommodations during the application process, please reach out to our HR Department directly.

Job Location: US-Remote

Posted Date: 4 days ago

Requisition ID: 2026-36855

Category: Customer Service/Support

Company: FUJIFILM Healthcare Americas Corporation