Human Services Program Consultant

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period

Paid time off, including vacation, personal, sick leave and 11 paid holidays per year

Childbirth, Adoption, and Foster Care leave

Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The Human Services Program Consultant provides Tier 1 technical assistance and program support for statewide child serving systems. This role helps providers and county staff navigate systems, resolve issues, ensure secure access, and support the implementation of program policies across multiple automated platforms.

Core Responsibilities

Provide Tier 1 help desk support to child serving providers and county staff via phone, email, web inquiries, and live chat.

Assist users with system navigation, payment processing questions, known system issues, and reporting potential defects.

Support development and implementation of provider agreements, ensuring compliance with established policies, rules, and business procedures.

Validate user identity, set up secure passcodes, and establish access agreements to child serving portals following security protocols.

Notify providers of approval or denial of Provider Agreements and document outcomes.

Program & System Analysis

Analyze payment processing errors and recommend corrective actions.

Review system related and non system related processes to identify opportunities for improved efficiency and effectiveness.

Provide user feedback to support system enhancements and issue resolution.

Develop written correspondence to address inquiries from state and county staff and providers.

Training & Documentation

Assist in developing training materials and deliver training sessions for state and county staff and child serving providers.

Create and maintain system documentation, procedures, and user guidance materials.

Support users in understanding system requirements, processes, and best practices.

Program Consultation & Collaboration

Serve as a liaison with County Departments of Job and Family Services (CDJFS), child serving program staff, state agencies, and community providers.

Stay current on program policy changes and ensure system support aligns with updated requirements.

Develop evaluation criteria and participate in assessing program effectiveness.

Contribute program expertise to discussions on system improvements and policy implementation.

Additional Responsibilities

Attend staff meetings, trainings, conferences, and public events to support DCY program initiatives.

Prepare reports, maintain logs and records, and produce correspondence and documentation.

Travel as needed for meetings, trainings, and program support activities.

Pay Information:

Unless required by legislation or union contract, starting salary will be step 1 of the salary range associated with this position. New hires advance to the next step in the range after 6 months and annually thereafter. Based on collective bargaining and legislative activity, there may be cost of living increases awarded annually. Additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

78 Months

Pay Range

1199/12

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$31.74

$33.35

$34.96

$36.65

$38.49

$40.32

$42.29

$44.39

Annual

$66,019

$69,368

$72,717

$76,232

$80,059

$83,866

$87,963

$92,331

Background Check Information:

The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

Status of posted positions:

You can check the status of your application online be signing into your profile and clicking the “My Jobpage” tab to view completed submissions and submission details. If you have questions other than your applications status, please direct them to .

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

About Us:

Our mission is to promote positive, lifelong outcomes for Ohio youth through early intervention, quality education, and family support programs. At DCY, we offer our employees a rewarding work experience in public service helping Ohioans achieve a sustainable lifestyle that includes generous benefit options and a flexible work life balance making our agency a great place to work! To learn more about DCY, please visit our website at Department of Children and Youth Ohio.gov.

Location Requirements:

DCY’s core hours of operation are Mon-Fri from 8\:00am to 5\:00pm, however, daily start/end times may vary based on operational need across DCY divisions. Employees may begin as early as 7\:00am & as late as 9\:00am, based on supervisory approval. This position performs work on-site daily at DCY’s office space.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Completion of undergraduate core program in social or behavioral science, health or pre-medicine or comparable field; 18 mos. exp. in delivery of human services, health care services or medical assistance in governmental, community or private human support services agency or medical provider.

-Or completion of graduate core program in social or behavioral science or medicine-related or comparable field; 6 mos. exp. in delivery of human services, health care services or medical assistance in governmental, community or private human support services agency or medical provider.

-Or equivalent of Minimum Class Qualifications for Employment noted above.

Job Skills: Human Services

All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application. Attachments will not be considered as part of your application.

Selection devices such as a structured interview, proficiency instrument, and/or assessment may be required for this position. Applicants must demonstrate proficiency with a passing score of applicable selection device to be considered for this position. Regardless of a passing or failing score, all results will be maintained for 6 months. Applicant with a passing score will be retained and utilized for a 6-month period. Applicant with a failing score in the same position may not re-take the same selection device for a 6-month period.

Travel required, as needed. Must provide own transportation or in order to operate a state vehicle, you must have a valid driver’s license.

The Ohio Department of Children and Youth does not provide employment-based visa sponsorship.