Technology Support III - Application Support

JobID: 210700771 Category: Technology Support JobSchedule: Full time Posted Date: 2026-01-28T16:14:47+00:00 JobShift: : Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in the Equities Market Production organization, you will ensure the operational stability, availability, and performance of our production application flows.

Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities * Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm * Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability * Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools * Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders * Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure * Monitors trading application stack and critical batch processing to ensure operational stability * Engages regularly with business client services, infrastructure, and other stakeholders of supported applications * Resolves day-to-day issues impacting the application stack, acting as the first point of contact for Technology and Business * Collaborates closely with the Digital Platforms development team to understand issues and drive resolutions * Creates, continuously improves, and maintains real-time monitoring dashboards for system operability and performance * Manages the on-boarding of new businesses, clients, and applications to the team's portfolio Required qualifications, capabilities, and skills * 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services * Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud * Experience in observability and monitoring tools and techniques * Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework * Undergraduate degree in a numerate subject (e.g.

mathematics, engineering, computing science) * Experience with Control M and Autosys Scheduler * Experience developing and supporting applications built on Python, Java, or .NET framework * Experience with relational databases and ability to write complex SQL queries * Experience working with UNIX/Linux platforms - Red Hat Enterprise Linux (RHEL) * Proficiency with incident and problem management best practices including resource coordination, stakeholder communication, root cause analysis, and incident post mortems * Experience adopting and implementing SRE and/or DevOps practices and tools Preferred qualifications, capabilities, and skills * Experience with one or more general purpose programming languages and/or automation scripting * Working knowledge of public cloud * Demonstrated knowledge of Networking/Infrastructure * Experience with KDB or other non-SQL databases * Experience supporting public/private cloud-based, Java, or e-commerce applications a plus * AWS certifications preferred (Cloud Practitioner, Architect, and/or Developer Associate) * Working knowledge of Grafana and Tableau is a plus