IT Specialist Support

IT Support Specialist (Part-Time On-Site)

$48-55k

Why This Opportunity Stands Out

Executive visibility on a small agile team with decision-makers on-site

Opportunity to own business-critical user support and solve meaningful technical challenges

Unique, flexible schedule suited to part-time candidates or students in IT

Stable, supportive team culture focused on problem-solving, resourcefulness, and mentorship Key Responsibilities of the IT Support Specialist

Serve as the first point of contact for all help desk tickets, acting as a trusted problem-solver for 200+ users across five locations

Ensure streamlined onboarding and day-one readiness for new hires through hands-on technical support

Troubleshoot and resolve user issues related to Windows and basic hardware/software in an on-site setting, with a strong focus on user satisfaction

Collaborate directly with the existing IT team, maintaining top-tier service while ensuring accountability and process consistency

Support device imaging, user account setup, and minor system maintenance as needed, escalating more complex items to permanent staff Must-Have Skills/Experience (Required)

Demonstrated proficiency with Windows OS support and troubleshooting in a professional or academic setting

Proven customer service and communication skills to support and train users at a range of technical comfort levels

Prior on-site technical support and/or help desk experience (internships considered)

Permanent