Program Manager

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

DESCRIPTION

The Program Manager provides enterprise-level leadership for complex healthcare technology initiatives with a primary focus on Epic EHR implementations, optimizations, and regulatory programs. This role owns a diverse portfolio of high-visibility projects impacting clinical, operational, compliance, and executive priorities.

The Program Manager operates as a strategic integrator across stakeholders, ensuring initiatives are delivered safely, compliantly, and on schedule while navigating organizational complexity, competing priorities, and regulatory mandates. Success requires advanced Epic program experience, executive communication capability, strong healthcare domain knowledge, and the ability to lead multidisciplinary teams in politically sensitive environments.

Key Responsibilities:

Program Leadership

Lead enterprise Epic initiatives spanning multiple modules and departments

Oversee regulatory and compliance-driven healthcare technology programs

Manage cross-functional portfolios with significant operational impact

Stakeholder & Executive Engagement

Serve as primary escalation and coordination point for senior leadership

Develop executive dashboards, strategic briefings, and decision materials

Facilitate alignment across clinical, operational, and IT stakeholders

Delivery & Governance

Own program planning, resource coordination, risk mitigation, and delivery oversight

Implement structured governance frameworks for large healthcare initiatives

Ensure vendor and partner coordination aligns with enterprise priorities

Organizational Navigation

Resolve complex stakeholder conflicts

Manage politically sensitive initiatives

Drive consensus across competing enterprise interests

Core Competencies

Executive presence and communication

Strategic planning and escalation management

Healthcare regulatory awareness

Complex stakeholder management

Organizational political intelligence

Risk anticipation and mitigation

Cross-functional leadership

MINIMUM QUALIFICATIONS

Nine (9) years of related experience, education/training, OR a Bachelor's degree in related area plus five (5) years of related experience/training. Related experience: healthcare IT project/program leadership.

Requires basic knowledge of project management principles, theories, and concepts.

Demonstrated attention to detail. Demonstrated ability to determine relevance and prioritize tasks.

Demonstrated effective writing skills

Demonstrated competency in selecting and implementing project management methods and techniques.

Proven leadership ability. Effective problem solving skills. Demonstrated ability to put forth persuasive arguments.

Effective skill at tracking effort and project progress. Demonstrated highly advanced organization and project management skills. Demonstrated strong conceptual and planning skills to analyze projects of broad and diverse scope. Understands the cost impact of projects, project tracking tools and metrics.

Demonstrated ability to effectively communicate with all levels of an organization.

Experience leading a team of technology professionals.

PREFERRED QUALIFICATIONS

Demonstrated Epic implementation or optimization leadership.

Experience managing multi-workstream enterprise programs.

Multi-project or program portfolio ownership experience.

Executive communication, reporting expertise and Executive stakeholder interaction.

Proven success delivering high-risk regulatory or compliance initiatives.

Epic certification or advanced Epic platform experience.

PMP or equivalent program leadership certification.

Lean/Six Sigma experience.

ServiceNow or enterprise workflow platform familiarity.

Vendor coordination experience.

SPECIAL CONDITIONS

Must be able to work various hours and locations based on business needs.

Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $108,100 - $204,900 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $51.77 - $98.13

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).