Central Station Operator- Alarm Monitoring

Job Description

Alarm Monitoring Operator

Full Time Opportunity $15 /hour starting pay and

Level Up in Pay as your Skills and Experience Level Up!

At Solucient Security, we serve our clients 24 hours a day, 7 days a week 365 days a year.

Work at our conveniently located office at 7241 Fenton Road in Grand Blanc, Michigan.

We are currently hiring new Operators to join our first shift . The ability to work weekends and holidays are a must. Open Availability is a big plus!

First Shift Hours:6am-2pm

Expect to work 32-40 hours

As a Alarm Operator you will specialize in primarily commercial and some residential alarm monitoring and be confident that you will join a team of dedicated, skilled professionals who are committed to our client's complete satisfaction.

As a member of the Central Station Monitoring team, you will be the one notifying our Clients of verified alarms, when help is on the way or working with them directly to offer solutions to ensure their needs have been met. You will also dispatch police and fire authorities when verified alarms are presented.

No industry experience is necessary. We provide you with an extensive 4-6 week paid training program to give you the skills needed to handle emergency alarms, procedures, and protocols to protect life and property. Our next training class starts soon so do not delay your application.

What awaits you:

A 39-year-old growing company with a focus on win/win relationships, strong culture and growth and employee and client experience. You will be seen, heard and valued!

Great Pay- $15/hour (plus $1 per hour shift premium for hours worked between 6pm-6am)

We strive to provide a win/win flexible schedule that promotes a work-life balance focus while meeting the needs of our clients.

Smart Casual dress Code, we provide uniform shirts.

Medical, Dental, Vision insurance (single coverage less than $60 per pay)

401k plan with a company match

2 weeks Paid Time off available after 90 days of employment

11 paid Holidays plus Double time pay for Holidays actually worked.

Extensive onboarding training plan to give you the tools and resources to prepare you for success

Monthly rewards, challenges, and contests

$1,000 Employee Referral Program

National recognition and awards

Real Growth opportunities

What you need to make an impact:

A commitment to high standards and customer service excellence

Advanced phone skills and excellent written and verbal communication skills

Strong data entry/keyboarding skills

The capacity to remain calm, empathetic, and supportive while balancing the highest level of attention to detail

The ability to follow company protocols and standard operating procedures

The desire to exceed expectations and make a difference in the lives of our customers and community

Intentionally champion The Solucient Way while serving team members, Clients and our community.

Qualifications:

Must be 18 years of age with High School Education, GED or equivalent.

1-2 years customer support-related experience.

Strong computer skills, including Microsoft Office (MS365 a plus)

Solucient Security Client Support Associates work in our state-of-the-art alarm monitoring center. Our highly trained and customer-driven team provides focused monitoring on intrusion, fire, life safety alarms for both residential and commercial customers. We pride ourselves in verifying, communicating and documenting alarm signals with a commitment to the highest standards of service for our customers and the community.

Successful pre-employment background check and drug test are required.

Solucient Security is an Equal Opportunity Employer and a drug-free workplace.

EEO Policy: Solucient Security provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sonitrol Great Lakes/Solucient Security is an Equal Opportunity Employer and a drug-free workplace. A successful pre-employment background check and drug test are required. Due to security licensing requirements, a felony free background is required.

Full-time