Analyst 1

Piper Companies is seeking a Level I Analyst to join a large, well established regional healthcare system headquartered in Philadelphia, PA.

This role is part of the organization's central IT Solutions Center and provides first line technical support to clinicians, administrative staff, and operational teams across multiple sites.

RESPONSIBILITIES: * Resolve Level 1 issues via phone and remote support * Troubleshoot hardware/software across Windows, MacOS, iOS, and Android, including encryption * Support enterprise and desktop applications * Handle printer access, installations, and driver updates * Perform password resets and remote access support * Follow ITIL based help desk processes and document tickets accurately * Maintain awareness of IT security, HIPAA, and compliance requirements * Interact professionally with staff and visitors in alignment with organizational values QUALIFICATIONS: * High School Diploma required * Baseline IT troubleshooting knowledge from internship, coursework, or hands on experience * Strong communication skills and ability to support diverse user groups * Dependable, professional, and eager to grow in an IT environment * Ability to follow procedures in a high volume support setting COMPENSATION & TERMS: * Pay Rate: $20-$23/hour * Employment Type: Contract to Hire, 1 year contract, with potential for extension or conversion * Onsite Requirement: 2 days/week onsite at any location within the healthcare system's Philadelphia area network This job opens for applications on (02/23/2026). Applications will be accepted for at least 30 days from the posting date.

Keywords: Level I Analyst, Tier 1 Support, Service Desk, IT Support, Technical Support, Troubleshooting, Healthcare IT, Hospital IT, ITIL, HIPAA, Remote Support, Ticketing Systems, Windows, MacOS, iOS, Android, Printer Support, Entry-Level IT, Philadelphia IT Jobs #LI-LR1 #LI-HYBRID