Front Desk Manager

Job Description

We are looking for our next best Leader to join our Front Desk team. We are committed to providing you with:

Highly competitive wages

An exceptional benefit plan for eligible associates & your family members

401K matching program for eligible associates

Free Parking

Discounts with our Crescent managed properties in North America for you & your family members

Hotel Room Discounts Marriott branded properties worldwide

Here is what you will be doing each day:

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. Lead the Guest Service Agents other Front Office Leaders. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

Full-time