Technical Support Specialist

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Technical Support Team Lead

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As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing technical support to ABB Customers/ End users, Sales Channel, Product Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity.

The work model for the role is: Hybrid #LI-Hybrid in New Berlin, WI / Remote #LI-Remote

Your role and responsibilities:

Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but isn't limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations.

Assist customers with drive programming, parameter configuration, communication, and integration with control systems

Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues

Collaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairs

Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools

Stay current with VFD technologies, software updates, and industry trends

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role:

Bachelor's degree and 4 years of relevant Electrical, Technical experience OR associate's degree and 6 years of relevant Electrical, Technical experience OR High School Diploma/GED and 8 years of relevant Electrical, Technical experience required.

Knowledge of how Variable Frequency Drives work, required.

Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of drives.

Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate.

Candidates must already have a work authorization that would permit them to work for ABB in the US.

Preferred Qualifications:

Knowledge of, or direct experience with motors, and/or control system wiring and communication protocols (Modbus, BACnet etc.)

Previous experience troubleshooting a technical product over the phone.

More about us

ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety.

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and