Client Services Receptionist

Client Services Receptionist

We are seeking a professional and customer-focused Client Services Receptionist to serve as the first point of contact for visitors and callers. This role provides essential administrative and clerical support, ensuring a welcoming environment and smooth front-office operations. The ideal candidate is organized, detail-oriented, and comfortable managing multiple tasks in a fast-paced office setting.

Key Responsibilities:

Greet and sign in visitors in a professional and courteous manner.

Answer and route incoming calls using a multi-line phone system.

Escort clients from the lobby to appropriate offices as needed.

Assist clients with completing forms and paperwork.

Open, date-stamp, sort, and distribute incoming and outgoing mail.

Photocopy, scan, fax, and process income verification and housing-related documentation.

Enter and maintain accurate data within internal systems.

Prepare and review reports to ensure data accuracy and completeness.

Use computer systems to respond to client inquiries regarding their status.

Maintain positive working relationships with clients, coworkers, and external partners.

Perform additional clerical and administrative duties as assigned.

Position Requirements:

High school diploma or equivalent required.

Minimum of 1 year of clerical and customer service experience in an office environment.

Strong organizational and multitasking skills with the ability to work independently.

Excellent written and verbal communication skills.

Basic typing skills and experience with multi-line phone systems.

Proficiency in Microsoft Office (email, word processing).

Strong attention to detail and professionalism when interacting with the public.

Ability to work effectively as part of a team.

Work Environment & Physical Requirements:

Office-based role with frequent interaction with the public.

Regular use of standard office equipment including phones, computers, scanners, and copiers.

Daily direct contact with clients, coworkers, and external organizations.

Primarily sedentary work with occasional standing and walking.

Full Time