Event Manager Full-Time Grand River Conference Center

Overview

The Event Manager is responsible for managing all aspects of assigned events from advance planning through event completion. This role includes hiring, training, scheduling, and supervising event staff; overseeing building security; and coordinating with local public safety officials to ensure safe and efficient event operations. The Event Manager serves as the primary point of coordination between event staff and security, ensuring clear communication and appropriate delegation of responsibilities. Additionally, the position works closely with clients and the Food and Beverage provider to coordinate service needs and hospitality arrangements, maintaining a thorough understanding of all food and beverage offerings and effectively communicating those options to clients. The Event Manager is ultimately accountable for delivering an exceptional event experience and ensuring overall customer and lessee satisfaction.

This role pays an annual salary of $45,000-$50,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until April 24, 2026.

Responsibilities

Advance, plan, service, and supervise all events

Plan, direct and evaluate the work of subordinates

Provide leadership and guidance for event personnel

Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed

Understand and be able to articulate full food and beverage offerings to client

Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives

Communicate clearly and concisely in the English language, both orally and in writing

Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials

Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed

Complete all duties with a customer service focus through teamwork & dedication to Oak View Group's principles

Assist in the preparation of building to meet the requirements of upcoming events/shows

Assist with the completion of pre-show event financial estimates

Assist with the completion of post-show event settlements

Advise lessees on services available from independent contractors for events

Recruit, train, and supervise event & security staff

Create work schedules for event & security staff, delegate assignments, and review performance/results

Function as a liaison between users of the facility and the facility staff

Recommend and evaluate required event staffing levels

Coordinate communication between building staff and show staff during load in and load out

Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction

Maintain equipment (radios, metal detection wands, etc.) for all event and security staff

Make hospitality arrangements as needed

Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly

Review emergency planning procedures with all event staff for each event

Create and distribute detailed data sheets prior to every event

Prepare and approve bi-weekly payroll for all event staff and security staff

Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed

Serve as Manager on Duty as scheduled

Other duties and responsibilities as assigned Qualifications

3-5 years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting

Must be able to work a flexible schedule including; early mornings, evenings, weekends, holidays and extended number of consecutive days.

Bachelor's degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field

Strong oral and written communication skills

Strong computer skills in Microsoft Office applications, word processing, and Internet

Possession of, or ability to obtain, a valid drivers' license

Ability to work independently and as part of a team

Ability to communicate clearly and concisely in the English language, both orally and in writing

Knowledge of operational characteristics of events

Ability to identify the needs of users of the facility

Familiarity with terminology used in entertainment/convention/public assembly settings

Experience with AutoCAD is preferred but not required