Senior Technical Consultant

Must Have Technical/Functional Skills ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules Roles & Responsibilities Technical Competency * Experience as a Technical Lead * Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution * Understanding customer business requirements and convert to functional requirements * Responsible for reviewing requirements for accurate estimation * Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow * Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise * Review, and do proactive analyze and resolve application issues as needed * Mentor and share technical knowledge/guidance to team * Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards * Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation * Should possess good knowledge in Agile/Scrum methodology Behavioral competency * Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management * Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts * Excellent team management skills to manage the project team and members * Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives) Good to have * Experience in ServiceNow custom application design and development * Evaluate the tool stability and performance and provide recommendations * Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..) * Preferred to have ServiceNow Implementation Specialist certification * Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders Salary Range: $120,000-$160,000 a year #LI-DM1