Tactical Operations Controller

Job Profile

The Tactical Operations Controller works to streamline and improve the communication flow between OCC and flight crews. This role reports to the Head of OCC and will ensure that Crews are kept fully informed, and their operational questions or needs are addressed in a timely manner.

Responsibilities:

Crew Communications

Ensure timely and efficient communication between Crew, OCC, and AM/CS.

Ensure all details about each flight are confirmed in GV (e.g., the slots match, permits are confirmed, the FPL is filed for the correct time, the flight package reached the crew and coordinating last minute adjustments to the FPL, when required).

Ensure that crew acknowledges their briefing and provide phone call out for changes to tasking that are time sensitive.

Flight Following

Updating and maintaining the daily tactical log.

Maintaining full overview of all the flights for the current day.

Monitoring of crew briefing acknowledgements and making crew activations / wake-up calls as applicable by relevant AOC`s procedures.

Before each sensitive flight (ferry or revenue), check if the crew is ready, the aircraft is ready, that handling, fuel, catering are in place. Be the first to raise an alert if anything may impact the trip.

Communicate aircraft movements to handlers, airports, or authorities (e.g., CBP) as required.

Live monitoring of non-ETOPS flights for significant weather changes enroute, volcanic activity and alternate aerodrome suitability.

Acting by immediately notifying the Duty Manager for further follow up when appropriate.

Ensure that GV has the appropriate movement records that trigger automated movement messages.

Tactical Control

Keep a constant overview of flight movements and informing the relevant parties in case of deviations.

Monitoring and responding to phone calls, emails, and Webex chat messages.

Communicating any delays/deviations to OCC and AM/CS as needed and as soon as possible (WX, ATC regulations, maintenance, any other issues affect or may affect a flight).

When applicable, gather all relevant information and initiate the IRT call according to the ERP.

Flight Log Verification Review

Prompt handling of day-of irregular operations while in coordination with the Duty Manager and other relevant teams.

ATFM restrictions

Flight re-routing

ATS FPL management

Weather monitoring

Managing all Ground arrangements and permits that are pending for the day of flight, or by nature fall onto the tactical phase of the preparation such as close-out messages, or ETA updates to CBP.

Competencies:

Given the level of the individual contributor position within the company, expectation is the individual contributor demonstrates a proficient level of the following proficiencies/competencies:

Plan and organize work: Require the ability to create and use logical, systematic processes to achieve goals. Having the ability to visualize the steps needed to reach a goal and naturally organize the process, modifying, as necessary.

Interpersonal communication: Effectively communicate, develop, and foster strong working relationships to drive team growth, engagement, and productivity.

Collaboration: Working together to a common purpose to achieve team and business benefit. Enables individuals to work together to achieve a defined and common business purpose.

Deliver consistent results: Follow through on tasks and goals to support team/operations success and improvements.

Job Knowledge/Technical Knowledge: Understands work responsibilities and adds to knowledge and skills.

Required education, skills and experience:

2 years’ experience within Commercial Aviation Operations environment in at least one of the following or a combination thereof:

Flight Operations or Ground Operations/Trip planning

Crew and/or Aircraft Scheduling

Entrepreneurial skills with professional attitude & a strong business acumen

Team player, pro-active, service driven and out of the box thinking.

Strong love to detail combined with excellent communication skills is a must.

High customer/service orientation with cross cultural understanding.

Proficient with computer systems including MS Office Suite.

Worldwide Flight and/or Ground Operations Experience

Must have flexibility to work a variety of shifts including overnight shifts, weekends and holidays.

Beneficial skills and experience:

Aviation related studies and/or degree

Flight Dispatch License or Commercial Pilot License

Benefits:

Medical, Dental, and Vision plans

401(k) plan with generous company match with full and immediate vesting

PTO Accrual – Increased based on years of service

Company Paid Life, Short, and Long Term Disability Insurance

Employee Assistance Programs

Mental Health Wellness Program

Empty Leg Flight Benefits & Customized Travel Site with Delta Airlines

Vista America is an operating partner of Vista – the world’s first private aviation ecosystem, integrating a unique portfolio of companies. Vista has a global workforce of 4,000 aviation professionals and has flown corporations, governments and private clients to 187 countries, covering 96% of the world.

The affiliated operating partners of Vista are equal employment opportunity employers. The affiliated operating partners of Vista do not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. The affiliated operating partners of Vista also prohibit harassment of applicants or employees based on any of these protected categories. compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Permanent Full-Time