System Administrator (Desktop Support)

Job Description

System Administrator (Desktop Support)

Springfield, VA ( on-site full time)

Current TS/SCI Clearance

$120-$123K

As a System Administrator (Desktop Support), you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.

Essential Duties:

Independently develops technical solution for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.

Provide troubleshooting support for systems hardware and software issues that are highly complex.

Performs advance software installations and upgrades to operating systems and layered software packages.

Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.

Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.

Leads complex data/media recoverability following a schedule of system backups and database archive operations.

Evaluates and assesses existing systems and plans long term strategies.

Configure and maintain networked computer system, including hardware, system software, and applications

Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.

Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight form managers.

Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues

Train end-users on the proper use of hardware and software. May training large groups of end users.

May coach and review the work of less experienced professionals.

May serve as a team or task leader (Not a people manager)

Qualifications & Experience:

Thin Client using Virtual Desktop Infrastructure (VDI) Technology

Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM

End User Hardware

Thin Client, Thick Monitors, KVM’s, Printers, Plotters Print Server Configurations, VOIP phone,

Desktop Image Management

Home Directory and Profile Support Services

E-mail Support Services

Software Support Services

Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM

Excellent troubleshooting capabilities

Strong communication skills

Strong work ethic and attention to detail

Strong writing skills (consistently document work completed)

Strong time management skills and ability to work flexible schedules to meet job requirements

Ability to move and lift computers, printers, monitors, and other hardware

Team player and willing to share knowledge and learn from others to ensure team's success

Enthusiasm and ability to adapt to new and changing technologies

Education/Experience Requirement:

BA/BS (or equivalent experience)

5+ years of experience

Certifications:

Security+ or CASP

ITIL v4 Foundations

Benefits:

15 days paid time off per year

11 paid holidays per year

Medical, Dental & Vision

401(k) Plan with matching

Tuition assistance

Life and Disability insurance

Full-time