Front Desk Agent

Job Description

Job Summary

We are seeking a friendly, reliable, and customer-service-oriented Front Desk Associate to join our team at Quality Inn Zephyrhills. The ideal candidate will be the first point of contact for our guests and ensure a welcoming and smooth experience from check-in to check-out.

Responsibilities

Greet and welcome guests in a professional manner

Perform check-in and check-out procedures efficiently

Handle reservations, cancellations, and room assignments

Answer phone calls and respond to guest inquiries

Process payments and maintain accurate records

Address guest concerns promptly and professionally

Coordinate with housekeeping and maintenance staff

Requirements

Strong communication and customer service skills

Basic computer knowledge (hotel PMS experience preferred)

Ability to work flexible shifts, including weekends and holidays

Professional appearance and positive attitude

Full-time