Hardware Fulfillment Analyst

Job Description

Hardware Fulfillment Analyst

Location: New Albany, Ohio

Employment Type: 6 Month Contract

Overview

Insight Global is seeking a detail-oriented and highly motivated Fulfillment Analyst to support IT hardware operations and logistics. This role plays a critical part in managing hardware deployments, inventory accuracy, and day-to-day operational execution across retail environments. The ideal candidate thrives in a fast-paced setting, demonstrates strong ownership of tasks, and brings a customer-service mindset to every interaction.

Key Responsibilities

Lead and oversee daily team operations, including task assignment, prioritization, and workload management

Manage the deployment and return of IT hardware for:

New store openings

Store hardware refresh and implementation projects

Store closures

Ad-hoc and special project requests

Monitor daily ticket queues and ensure timely and accurate resolution

Track, report, and communicate KPIs, operational metrics, and project status to internal stakeholders

Maintain accurate inventory records and update asset tracking systems for incoming and outgoing hardware

Monitor hardware stock levels and support purchasing and replenishment activities as needed

Order and manage operational and fulfillment-related supplies

Attend cross-functional meetings, share key takeaways, and provide actionable insights to internal partners

Serve as a subject matter expert (SME) for new hires and contract associates, including training, onboarding, and knowledge transfer

Maintain internal documentation and knowledge bases to support continuous improvement and associate development

Required Skills & Experience

1–3 years of experience preparing, shipping/receiving, storing, and managing IT hardware assets

Hands-on experience with IT asset management, inventory tracking, and hardware logistics

Strong written and verbal communication skills with a customer-service-oriented approach

Ability to work effectively in a fast-paced, high-energy environment

Highly self-motivated with exceptional attention to detail

Ability to stand, bend, and independently lift up to 50 lbs

Nice-to-Have Skills & Experience

Experience supporting POS and network hardware deployments

Background supporting retail store openings, refreshes, or closures

Exposure to KPI tracking, reporting, or operational analytics

Experience training or onboarding new hires or contractors

Familiarity with inventory management systems or ticketing tools