Receptionist

Job Description

Duties and Responsibilities:

Primary Job Functions:

Cordially welcomes and receives patients and visitors upon arrival.

Instruct patient regarding completion of forms.

Records patient arrival on schedule while keeping appointments on schedule.

Verify insurance, scan/copy insurance card, collect co-pay, provide receipt if necessary, and verify photo ID

Enter updated patient demographic information

At end of day, balance money, receipts and fee sheets

Check reminder call report and follow up according to the protocol

Scroll schedule for daily changes

Practice appropriate charting methods

Assist with resolving patient issues

Will work with EMR (electronic medical records) to enter kiosk form and begin patient visit, and any other EMR duties assigned.

Secondary Job Functions:

Call and/or send no show/cancellation letter to patient and/or primary care or referring physician.

Assist co-workers with work, including working the dashboard reports in AthenaNet, recalls, medical records, assist with answering operator phone line, etc.

Maintain proper functioning of office equipment

Maintain updated magazines in lobby and exam rooms

Disperse and send interoffice mail

Open, dispense, and send all united states postal mail

Maintains confidentiality of patient’s personal and financial information utilizing HIPAA guidelines and regulations.

Attends all office meetings or in-service as required.

Any other tasks as requested by the physician, practice manager, human resource manager and/or the office supervisor2

Knowledge, Skills, and Abilities:

Knowledge of medical terminology

Ability to communicate with diversified levels of patients, staff members, external providers and/or agencies.

Ability to organize work material and/or charts to ensure accuracy of patient records

Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping

Knowledge of modern business communication, including style and format of letters, memoranda, minutes, and reports

Skill to use a personal computer and various software packages, including internet experience.

Skill to use a multi-line telephone system.

Ability to establish priorities, work independently, and proceed with objectives with little supervision

Ability to handle and resolve problems

Ability to maintain confidentiality regarding health and financial information.

Neat appearance, professional demeanor and pleasant voice.

Fluent in English

Credentials and Experience:

Must have high school diploma or equivalent

Prefer 2 years’ experience working in a medical environment.

Special Requirements:

Willingness to learn new tasks, be cross-trained within office, and be flexible with work load to help office flow, including assisting co-workers.

Flexibility in working hours; willing to work occasional overtime.

Physical Demands:

Applies the principles of body mechanics in lifting or moving charts, boxes, or equipment (occasional).

Must be able to independently lift 25 pounds (occasional)

Physical ability to retrieve and file records in a (6 to 7 shelf) file cabinet (frequent).

Must be able to sit (frequent), stand (frequent), walk (frequent), stoop (frequent), bend over (frequent), and type on keyboard (frequent).

Ability to communicate in person and by phone

Work Environment

Medical office requiring some contact with adult patients

Full-time