Call Centre Representative (Bilingual ) - CCRBR

Job Title: Call Centre Representative (Bilingual Required)

Location: New York, NY 10004

Pay Rate: $35 per Hour

Position Summary:

A well-established organization in New York City is seeking a professional and customer-focused Bilingual Call Centre Representative. The ideal candidate will manage inbound and/or outbound calls, assist customers with inquiries, resolve concerns efficiently, and provide accurate information while maintaining a high level of customer satisfaction.

This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Responsibilities:

Handle incoming and/or outgoing customer calls

Respond to inquiries and provide accurate information

Resolve customer concerns in a professional and timely manner

Document call details and update information in internal systems

Navigate multiple computer systems efficiently

Maintain confidentiality and adhere to company policies

Required Qualifications:

High School Diploma or GED required

Minimum of 2 Years of Call Center or Customer Service Experience

Bilingual Skills Required (Language requirements based on facility needs)

Strong Verbal and Written Communication Skills

Excellent Active Listening Skills

Strong Problem-Solving Abilities and Attention to Detail

Comfortable Working in a Fast-Paced Environment

Computer Literate with Experience Navigating Multiple Systems

Preferred Qualifications:

Previous Healthcare or Radiology Call Center Experience (Preferred)

For more details reach at or Call / Text at .

About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.