Remote Call Center Customer Service Representative FT - PT

We are seeking a reliable and customer-focused Remote Call Center Customer Service Representative to join our team. In this role, you will be responsible for handling inbound and/or outbound calls, addressing customer inquiries, resolving issues efficiently, and providing an excellent customer experience—all while working from home.

Responsibilities

Handle inbound and outbound customer calls in a professional and courteous manner

Respond to customer inquiries regarding products, services, billing, and account information

Resolve customer concerns promptly while maintaining a high level of accuracy

Document all interactions clearly and accurately in the company system

Escalate complex issues to the appropriate department when necessary

Meet or exceed performance metrics, including call quality and customer satisfaction

Adhere to company policies, procedures, and data privacy standards

Required Skills and Qualifications:

Strong verbal communication and active listening skills

Excellent problem-solving and conflict-resolution abilities

Ability to multitask and navigate multiple systems simultaneously

Basic computer proficiency and familiarity with call center software

Strong time management and organizational skills

Ability to work independently in a remote environment

High school diploma or equivalent (required); prior call center experience is a plus

Work Environment:

Fully remote (work from home)

Company-provided training and support

Flexible shifts may be available (day and/or night shifts)