Salon Manager

Overview A highly motivated, professional, and service-driven Salon Manager to oversee the daily operations of our salon, support our team, and ensure excellence in both guest experience and team performance.

The Salon Manager will act as a leader, mentor, and problem-solver–-helping to implement our growth strategies, support our Business Development & Project Manager, and keep the salon running seamlessly.

This role requires in person shifts with evening and weekend availability, flexibility to step in where needed, and a proactive approach to leading by example.

The ideal candidate is detail-oriented, passionate about beauty and business, and thrives in a fast-paced, people-centered environment.

Qualifications: Proven experience in salon, spa, retail, or service industry management.Strong leadership and people management skills.Excellent communication, time management and conflict-resolution abilities.Detail-oriented with strong organizational and problem-solving skills.Ability to work evenings and weekends, with flexibility for covering shifts.Tech-savvy with booking software, POS systems, Slack, and Google Suite.Passion for beauty, fashion, and delivering exceptional client experiences.

Each Day, You Are Expected To: Be visible, present, and approachable on the floorCommunicate clearly and consistently via SlackComplete assigned operational tasksSupport the team through coaching, encouragement, and problem-solvingProtect guest experience at every touchpointAdapt gracefully to unexpected needsEnd the day with clarity, connection, and alignment General Core Responsibilities: Leadership & Team SupportAct as the go-to leader on the salon floor, setting the tone and leading by example.Hold stylists, associates, and coordinators accountable for performance standards, guest experience, and meeting goals.Provide daily coaching, encouragement, and feedback to help team members reach their targets.Step in to cover shifts or reassign staff as needed when call-outs occur.Meet with (owner/leadership) bi-weekly to align on goals, weekly tasks to complete and strategies.Lead regular meetings with coordinators to review performance, share wins, and address opportunities.

Guest ExperienceResolve guest service issues promptly and professionally.Monitor front desk and stylist service flow to ensure seamless client experiences.Support coordinators in delivering exceptional hospitality and achieving their sales goals.

Sales, Retail & Marketing SupportRun retail sales competitions for stylists and coordinators.Partner with vendors on launches, retail promotions, and ordering.Reset and refresh salon retail displays to maintain a high standard of presentation.Communicate and support promotions, contests, and wins with the team.

Operations & AdministrationOversee time and attendance records; approve and correct scheduling issues.Ensure compliance with salon policies and attendance expectations.Troubleshoot technical, software, or equipment issues and coordinate repairs.Manage inventory ordering, tracking, and vendor relationships.Support onboarding and ongoing training for coordinators and associates.Maintain open communication through Slack and other internal channels.

Key Responsibilities Scheduling & Workforce CoordinationCreate, manage, and update salon coordination schedules for each location.Schedules should be released mid-quarter for the following quarter, and no later than two weeks prior to the upcoming month.Proactively support and resolve scheduling gapsIncluding but not limited to call-outs, coverage needs, and schedule change requests.Complete employee check-ins At the beginning, midpoint, and end of each shift, ensuring clarity around the current location and daily expectations.Rotate weekly between salon locations in partnership with the other Salon Manager.One full week is dedicated to one salon at a time.Service Provider Timing UpdatesAdd, update, and maintain service timing for all service providers (in collaboration with Janine for associates; current processes to be reviewed and optimized). Salon Floor Leadership & Coordinator OversightMaintain active Salon Manager shifts at each location.Minimum of two shifts per week as a Salon Coordinator / Floor Manager presence.During floor shifts, serve as a visible pillar of excellence by:Modeling best practices in real time to ensure behaviors are mirrored by the team.Acting as a guide, resource, and support system for all employeesEncouraging retail, gift card, and service promotions.Gently reinforcing the importance of asking about 5 Points of Service at every checkout.Ensure all Salon Coordinator tasks and guest service standards are consistently completed and upheld.Walk the salon regularly to:Greet guests promptly and warmlyCheck in on their experience and guide them through next steps.Offer refreshments or assistance using genuine, thoughtful language.

Guest Experience & Service ResolutionActively support guest service resolution, including timely follow-up and outreach when needed.Maintain a polished, professional, uplifting, and self-initiated presence with guests and team members alike.Ensure phones are answered promptly and professionally.Foster authentic guest connections through attentiveness, warmth, and care.

Interviews, Hiring & TrainingConduct interviews for salon roles in partnership with leadership.Support hiring decisions by assessing cultural alignment, professionalism, and guest-service mindset.Lead onboarding and training for new hires, including:Salon standards and expectationsGuest experience philosophyFront desk, scheduling, and service flow processesEnsure new team members feel welcomed, confident, and supported during their ramp-up period.Provide ongoing coaching and development support as needed.

Inventory & Task ManagementComplete all assigned weekly inventory-related tasks.Use Asana to manage and complete:Daily, weekly, monthly, and ad hoc tasksAssigned weekly responsibilitiesMaintain strong organization and follow-through on all operational to-do items.

Communication (Slack & Internal Tools)Review all Slack messages regularly.Slack is our primary communication channel and should be checked at minimum once per hour.Respond to all Slack messages in some capacity to acknowledge receipt.When possible, address requests in person for more effective communication.If a request cannot be completed immediately, clearly communicate a timeline or deadline for completion.

Time & Attendance ManagementComplete and manage time-off request documentation.Every Thursday:Review and process all incoming time-off and attendance-related requests.Receive all communications related to late arrivals, sick days, and time-off requests.Erika will be cc’d and will manage communications related to:Late arrivalsMorning call-outs between 6:00 AM – 11:00 AMAlternating Saturdays*** until an additional Salon Manager is hired Meetings & Team EngagementAttend leadership meetings as scheduled.Participate in bi-weekly check-ins with Erika and Kristine.Lead and facilitate Salon Coordinator meetings.Meet with individual team members as needed for support, coaching, or development.

Team Morale & Leadership PresenceCultivate and model strong team camaraderie.Lead by example—naturally exemplary in conduct, professionalism, and attitude.Guide and inspire others through action, not just direction.Maintain an uplifting, positive, and approachable demeanor that supports a healthy, motivating salon culture.

Weekly, Monthly & Quarterly ResponsibilitiesWeeklyMonitor and check Slack channels daily to stay aligned with communications.Review time and attendance; approve/adjust as needed.Host or participate in coordinator meetings; share weekly updates and wins.Run or update retail sales competitions (stylists + coordinators).Monitor guest service issues and resolve them in real-time.Reset and restock salon retail displays.Support team with troubleshooting salon equipment/software issues.Step in to cover shifts or adjust the schedule when call-outs occur.

MonthlyConduct one-on-one check-ins with coordinators to review goals and performance.Host monthly team updates/meetings to share salon-wide progress on KPIs.Review and manage vendor communications for new launches and promotions.Conduct inventory audits; place and reconcile monthly orders.Update Erika on team opportunities, guest trends, and operational wins.Track and report stylist + coordinator progress toward monthly retail/service goals.Organize one retail-focused training or coaching session with the team.

QuarterlyPartner with leadership to review salon performance against growth plan.Conduct deeper inventory audits and assess retail trends.Refresh coordinator and stylist onboarding materials based on current needs.Plan and execute one larger retail or service contest to drive engagement.Review software, technology, and salon equipment needs and budget for upgrades/repairs.Evaluate team performance against quarterly benchmarks; provide coaching plans.