IT Infrastructure Supervisor

Purpose of the job:

The IT Infrastructure Supervisor analyses, implements, deploys, and monitors HEINEKEN’s network infrastructure and provides IT support to fulfil organizational requirements. S/he works with business and technical stakeholders to determine the current and emerging technology needs of the OpCo.

Key Accountabilities:

Translate business needs to technical requirements to initiate projects

Proactively identify potential system/network issues to pre-emptively address

Introduce and integrate new technology and solutions into existing portfolio

Assess technology needs and requirements

Assist in building longer term Digital & Technology (D&T) strategies and roadmaps, and align to the global technology strategies

Perform technology refresh, ensuring systems are up to date

Ensure the availability and stability of all systems and network infrastructure

Mentor junior staff and outsourced team members within the technology team

Implement and manage infrastructure portfolio and build capabilities

Manage system/network availability and maintain system/network performance

Proactively monitor system and network performance and come up with solution ensuring the system/network is stability

Provide IT support to internal staff and outsourced teams

Review and monitor quality of services delivered and highlight gaps to ensure vendors take corrective measures

Build long-term vendor relationship by conducting regular services performance and costs review

Participate in various training provided by the company

Knowledge and Experience:

Bachelor’s degree in information technology, computer science, engineering, or a related discipline.

Good command in English, both written and spoken.

3 years + of experience in implementing, managing, and supporting network infrastructure and IT support.