Assistant Golf Course Manager

Purpose

Assists with the administration, daily operations, golf leagues, and special events at the Blacklick Woods Golf Course.

Examples of Duties

Customer Relations & Communication

Delivers exceptional customer service by providing detailed information regarding Blacklick Woods Golf Course and the District.

Establishes and maintains positive public relations with golfers and the general public; professionally resolves inquiries and complaints while promoting Metro Parks.

Facilitates regular communication with all staff members to foster a positive, collaborative environment for both employees and guests.

Golf Operations & Programming

Manages and facilitates weekly leagues, serving as the primary point of contact to ensure smooth operations.

Consults with players, tournament organizers, and external parties, utilizing deep golf industry knowledge to provide expert guidance.

Oversees the booking, administration, and execution of daily play, tournaments, group outings, and special events.

Maintains the handicap system and oversees internet tee-time scheduling.

Conducts Metro Parks’ instructional lessons, classes, and clinics.

Facility & Retail Management

Operates Point-of-Sale (POS) and computer systems to manage merchandise sales, golf services, and reservations.

Directs inventory control and merchandise displays; prepares and maintains accurate records for the Pro Shop and rental facilities.

Inspects the golf course and facilities daily to ensure optimal playing conditions; reports any maintenance or safety concerns to the Golf Course Manager.

Collaborates on the creation of promotional and marketing materials to increase course visibility.

Staffing & Administration

Supervises daily staff functions and assists with the recruitment, onboarding, and training of new team members.

Prepares performance evaluations for part-time and seasonal staff under the direction of the Golf Course Manager.

Supports the budgeting process and performs special projects or other related duties as assigned.

Ensures Compliance: Enforces all rules and regulations, follows safety protocols, maintains required certifications, and attends professional development seminars.

Qualifications

Education/Experience

Associate Degree in Business or Golf Course Management, or any combination of education, certifications, and/or experience in golf course or retail work, etc. Ability to deal with a high volume of customers efficiently, courteously, and professionally is required. Computer skills and familiarity with a point of sale systems is required. Significant knowledge of the game of golf, golfing merchandise and equipment, inventory control, supervision, safety practices and procedures, and public relations preferred. Experience in Pro Shop operations preferred. Possession of a current PGA membership card or working towards PGA status preferred.

Team-Oriented

Works on a team. Outstanding customer service, communications and interpersonal skills.

Attendance

Being present at work is an essential function of the position.

Language Skills

Ability to communicate professionally and courteously on a daily basis with coworkers, golfers, vendors, volunteers and the general public. Ability to accurately communicate in writing. Ability to recognize and understand non-verbal symbols and cues. Communication occurs daily.

Mathematical Skills

Strong knowledge of basic mathematics; ability to deal with symbols in formulas, equations or graphs; ability to prepare meaningful, concise, and accurate reports; ability to calculate fractions, decimals, percentages; ability to recognize errors and make corrections. Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to make decisions about play in absence of Golf Course Manager/Professional; ability to make decisions and respond to employee and customer questions, requests and concerns, etc.

Technology Skills

Demonstrated experience using computers, web-based programs, payroll and budgeting software, email, internet, intranet, Microsoft Office products, Adobe, scanners, office and personal printers, multi-line phone systems, and basic office equipment.

Licenses, Registrations

Must be bondable. Possession of a valid Ohio driver license, insurable by Metro Parks' insurance carrier, and ability to conform to the driving standards policy. Possession of valid standard first aid card and CPR cards within six (6) months of employment.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit/stand for prolonged periods of time, walk/move, talk and hear, etc. The employee is required to use hands and fingers to use computer and cash register, calculator, computer, file paperwork, etc.; lift supplies of approximately 50 pounds without assistance.

Work Environment

While performing the regular duties of this job, the employee regularly works in the Pro Shop and Banquet Facilities. The noise level in the work environment is usually moderate. Employee is required to travel to the District Office and other parks for meetings, training, etc. While on the golf course employee works with and around basic chemicals, fertilizers, pesticides, and herbicides.

Work Hours

Employee must be prepared to work flexibles schedules, including evenings, weekends, and/or holidays as required.

Any Additional Information

Ability to prepare and maintain accurate records; develop and maintain effective working relationships with associates, other professionals, and the general public.

Other Information

The above Description represents the essential and most significant duties of this position. It is not intended to exclude other work duties, assignments and responsibilities not mentioned herein.

Columbus and Franklin County Metro Parks has a longstanding commitment to provide a safe, quality-oriented and productive work environment. Alcohol and drug abuse poses a threat to the health and safety of Columbus and Franklin County Metro Parks' employees and to the security of the organization's equipment and facilities. For these reasons, Columbus and Franklin County Metro Parks is committed to maintaining a drug and alcohol-free work environment.