Lead Site Reliability Engineer

Description

Job Description

There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.

As a Lead Site Reliability Engineer at JPMorgan Chase within Chase within the Enterprise technology, engineering services and platform team, you will independently solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, support and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.

Job responsibilities

Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate

Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines

Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications

Implements infrastructure, configuration, and network as code for the applications and platforms in your remit

Collaborates with technical experts, key stakeholders, and team members to resolve complex problems

Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers

Leads the adoption of site reliability engineering best practices within your team

Production 24*7 support for business-critical applications – be part of rotational on-call support rota.

Required qualifications, capabilities, and skills

Formal training or certification in software engineering concepts with 10+ years of applied experience.

Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform

Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others

Experience with continuous integration and continuous delivery tools like Jenkins, spinnaker, or Terraform – configuration management tools like SaltStack, ansible.

Experience in managing, administering and supporting enterprise level large scale Splunk, ELK deployments catering application monitoring and observability to large number of applications.

Experience in managing, administering and supporting vendor products such as Netcool, Grafana, SCOM

Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker

Experience with troubleshooting performance issues, common networking technologies and issues

Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision and proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation

Experience with large scale enterprise level event streaming platforms likes Kafka

Experience in handling critical incident and change management – be part of critical incident taskforce call and Familiarity of agile practices – preferably, scrum and Kanban

Preferred qualifications, capabilities, and skills

Ability to identify new technologies and relevant solutions to provide design constraints are met by the software team

Proven track record of initiating and executing ideas that address complex business challenges.

Networking and systems

Deep understanding of TCP/IP, DNS, load balancing, firewalls, and VPN technologies

Proficient tuning Linux performance and troubleshooting system-level issues

Collaborative leadership

Proven track record of mentoring junior engineers and promoting SRE best-practice adoption across teams.

Strong written and verbal communication skills; comfortable presenting to technical and non-technical stakeholders

Certifications (a plus)

AWS Certified SysOps Administrator or Professional, Certified Kubernetes Administrator (CKA), terraform associate level or equivalent

Proficient in at least one programming language such as Python, Java/Spring Boot, and shell scripting.

Proficient experience in software engineering and technical processes within a given technology discipline (e.g., Public Cloud, artificial intelligence, etc.)