Operational Excellence Specialist

Description

Job Summary

The Operational Excellence Specialist supports Global Services by executing data driven, cross functional improvement initiatives that improve service delivery, strengthen process discipline, and enable Vertiv’s Service Operating Model. In this global role, you will partner with regional service teams to identify variation, eliminate waste, drive standard work, and enable adoption of global processes and tools. This position plays a critical role in improving install base accuracy, parts and logistics workflows, dispatch/scheduling efficiency, and warranty/return processes as Vertiv continues scaling service operations worldwide.

This role is well suited for a developing practitioner who can work independently, influence without authority, and contribute to the maturity of Vertiv’s global Operational Excellence capability.

Responsibilities:

Process Optimization & Standard Work

Facilitate targeted process mapping, value stream reviews, and small to medium scale Kaizens using Lean/Six Sigma method

Document current state, define CTQs, build future state workflows, and implement standard work with controls to sustain improvement

Global Service Operating Model Enablement

Translate global service operating model requirements into practical service design, execution and improvement workflows.

Support adoption across regions by working with local leaders, removing friction points, and ensuring consistency global-to-regional

Data, Metrics & Analysis

Analyze performance trends in service delivery and performance KPIs and Metrics globally and regionally, driving for harmonization in measurement

Initiate and drive efforts with regional teams to support metric harmonization and improvement

Support development of dashboards and reporting for global and regional performance monitoring

Digital & Systems Support

Partner with IT and business teams to ensure processes are integrated with global and regional ERP and Process Enablement systems

Work with IT and regional teams to harmonize service delivery processes within the various ERP systems

Champion the use of AI and other productivity enabling technologies to drive productivity and improve adherence to service operating model

Change Management & Training

Create documentation, SOPs, process maps, visual standards and training materials to support adoption of new processes

Facilitate workshops, training and capacity building sessions

Facilitate global and regional requirements gathering and cross regional best practice sharing workshop sessions

Cross Functional Collaboration

Work with field service, IT, Parts & Logistics, Sales, Warranty Administration, Quality, Offering, Finance and other applicable departments to identify global and regional opportunities for improvement, process harmonization and champion those findings to resolution

Participate in global and regional governance meetings to monitor progress and elevate risks

Support global PMO and other global business unit teams in process improvement and facilitation activities

Requirements:

Bachelor’s degree

5–7 years of experience in Operational Excellence, Continuous Improvement, Service Operations,

Lean/Six Sigma Green Belt or equivalent experience required: Black Belt a preferred

Proficient in word processing, spreadsheets, statistical analysis, and presentation software, ensuring effective communication and documentation.

Demonstrate exceptional interpersonal skills by engaging with all levels of the organization and fostering a positive work environment.

Thrive in a matrix management setting, managing relationships and collaboration across teams effectively.

Work independently with minimal supervision, demonstrating strong initiative and accountability for results.

Exhibit a proven track record in operational execution, consistently delivering on project goals and performance metrics.

Apply Lean Six Sigma principles and philosophies to optimize processes and drive efficiency.

Understand customer issues and creatively implement innovative solutions to achieve outstanding results.

Possess solid project management skills, including organizing tasks, scheduling resources, and managing multiple projects simultaneously.

Demonstrate leadership capabilities by influencing and guiding teams without formal authority while fostering a culture of teamwork and collaboration.

Maintain a strong customer focus, prioritizing customer needs and driving satisfaction through effective communication and problem-solving skills.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

OUR BEHAVIORS