Customer Success Advisor

Job Overview

Join our dynamic Commercial team as a Customer Success Advisor, where you will play a crucial role in engaging with customers through insightful conversations, conducting comprehensive business reviews, and analyzing key performance metrics to ensure our clients achieve ongoing success. You will become a trusted expert in the Talent Acquisition (TA) field, utilizing industry-leading tools such as Gainsight to offer best practices and collaboratively enhance success plans. You will also provide valuable forecast reporting to cater to customer needs. In partnership with internal teams, you will create exceptional experiences that foster high renewal rates for our clients.

About Us

At iCIMS, we empower organizations worldwide through effective talent acquisition. Our clients achieve extraordinary accomplishments—designing cutting-edge technologies, developing life-saving vaccines, and efficiently distributing goods. As a proud Talent Cloud company, we are dedicated to helping businesses build diverse and high-performing teams, recognizing that an innovative and inclusive culture is essential for everyone to thrive.

Responsibilities

Complete comprehensive training programs to gain a deep understanding of iCIMS Talent Cloud products and the TA industry.

Collaborate closely with cross-functional teams, including account management and professional services, to comprehend customer business objectives and hiring strategies.

Utilize Gainsight and other analytics platforms to assess customer adoption and account health, generating meaningful insights.

Assist the Account Manager in the business review process by delivering essential account insights.

Enhance the overall customer experience by ensuring satisfaction, addressing inquiries, and providing best practice guidance.

Empower customers by clarifying the iCIMS support model and the training resources available to them.

Effectively prioritize customer projects while keeping all relevant internal stakeholders informed to meet service level agreements.

Qualifications

1-2 years of experience in a customer-facing role, focusing on customer support, renewals, or training, or within a talent acquisition or human resources context.

A genuine enthusiasm for assisting customers in overcoming business challenges with advanced technology solutions.

Strong proficiency in leveraging data and analytics to derive actionable insights for strategic customer planning.

Demonstrated ability to build strong relationships with a diverse range of customer personas, aligning business needs with technological solutions.

Exceptional ability to manage competing customer requests while working collaboratively with internal stakeholders to ensure success.

EEO Statement

At iCIMS, we celebrate diversity and are committed to fostering an inclusive environment for all employees. We believe that everyone, regardless of their backgrounds, perspectives, or abilities, can find a home here.

We are proud to be an equal opportunity and affirmative action employer. Discrimination or harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other legally protected characteristics is strictly prohibited. For a copy of the company's affirmative action plan or policy statement, or to request an accommodation due to a disability, please contact our human resources team.

Compensation and Benefits

We are accepting applications for this position on an ongoing basis until it is filled. Applications will be reviewed as submitted, and qualified candidates may be contacted during the posting period.

The anticipated salary range for this position is $55,000-$57,000, with potential for quarterly commissions. Final compensation will depend on experience, skills, education, internal equity, and market data, in line with our commitment to equitable pay.

We provide competitive health and wellness benefits, including medical, dental, vision, 401(k), dependent care, short-term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, a flexible vacation policy, sick days, paid holidays, and quiet hours each day, as well as tuition reimbursement. Benefits may vary based on location, role, and tenure.