SNOW Configuration Specialist

At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.

VicRoads empowers our people to learn and grow– focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving.

VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf.

We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety.

Annual Salary Range: Commensurate with Experience

Employment Type: Ongoing - Full-Time

Usual Work Location: QV 180 Lonsdale Street CBD/ Work from home

Are you passionate about creating products and experiences that not only meet user needs but also captivate their hearts and minds? Are you excited about the challenge of balancing customer desirability with business viability, technology feasibility and broader business strategy to deliver exceptional experiences? If so, we have an incredible opportunity for you!

We are seeking a talented and driven individual to join our dynamic Technology Operations team. As a team member, you will play a pivotal role in working with our business and helping to support and provide engineering services to the digital platform. You will work alongside a group of passionate professionals who are dedicated to delivering innovative solutions that exceed customer expectations.

Your team is part of the Technology division, a team that are truly collaborative and passionate, and work closely together to deliver outcomes that positively transform the way our customers use our services.

About the Opportunity

As a ServiceNow Configuration Specialist, you will play a critical role in ensuring seamless delivery of services across the organisation by managing and optimising our ServiceNow platform. Your expertise will drive the configuration and maintenance of the CMDB, creating and managing Configuration Items (CIs) and relationships to enhance data integrity and improve user experience.

In this role, you will:

Configure and customise ServiceNow to align with organisational needs, including scripting for data imports, transformations, and normalisation.

Manage the CMDB, ensuring accuracy, completeness, and compliance with governance standards through regular audits and reconciliation.

Collaborate with stakeholders to implement process improvements, troubleshoot issues, and deliver continuous enhancements to system performance.

Lead service improvement initiatives, maintaining knowledge bases and supporting business cases for new opportunities.

Build capability across the team, fostering knowledge sharing and translating business requirements into actionable service improvements.

About you

You’re a detail-oriented ServiceNow expert with a passion for delivering seamless, high-quality technology services. You thrive in environments that value precision, collaboration, and continuous improvement, and you bring strong technical skills to optimise ServiceNow configurations and enhance user experience.

You’ll thrive in this role if you:

Have proven experience in ServiceNow configuration, scripting, and CMDB management.

Possess strong understanding of CI relationships, data governance, and ITIL best practices.

Are skilled in JavaScript, workflows, and UI policies within the ServiceNow platform.

Can troubleshoot and resolve ServiceNow platform issues effectively.

Communicate clearly and collaborate with stakeholders to implement process improvements.

Have excellent analytical skills with a focus on data accuracy, quality, and maintaining detailed documentation.

Desirable:

Exposure to ServiceNow Discovery, Flow Designer, and integrations.

Experience with performance monitoring and optimisation.

Ability to build team capability and lead small initiatives.

Experience developing business cases for service improvements.

Certifications such as ServiceNow Implementation Specialist (ITSM, CMDB) and ITIL Foundation or higher.

Our culture

Innovation powers progress, but it doesn’t come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we’re proud our workforce reflects the community we work for.

What we offer

Salary packaging, Fitness Passport & discounts to hundreds of retailers

Opportunities for professional and personal development

Flexible working arrangements and family-friendly practices, including 16 weeks paid parental leave

How to apply

We encourage applications from people of all genders, backgrounds and communities. If you need any adjustments to our recruitment process or the role itself, please let us know when applying.

Please submit your application via the “Apply” button.

For a copy of the Position Description please email

Unfortunately, applications cannot be accepted via this email.

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VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria.

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