Senior Salesforce Admin Specialist

Senior Salesforce Admin Specialist

Habitat for Humanity of the Charlotte Region

3815 Latrobe Drive, Charlotte, NC 28211

Exempt Full-Time

Monday-Friday

Salary: $75,000 per year

Why Join Habitat for Humanity of the Charlotte Region?

At Habitat Charlotte Region, we believe everyone deserves a safe, affordable place to call home. When you join our team, your work directly supports families and strengthens neighborhoods across our community.

Together we build community impact. Since our inception in 1983, we have served over 5,000 local families, proving that affordable housing changes the trajectory of our entire region. Our work is driven by a commitment to community strength, marked by:

2,100+ New homes sold to local families.

1,600+ Families served through critical home repairs.

325 Existing homes renovated to maintain safe, affordable housing.

Join us and be part of a team that has been transforming the Charlotte Region for over four decades.

In addition to meaningful work, Habitat Charlotte Region offers competitive compensation, comprehensive benefits, and a healthy work-life balance-because caring for our community starts with caring for our people.

Position Purpose

The Senior Salesforce Admin Specialist is responsible for administering and optimizing Habitat Charlotte Region's Salesforce environment and serving as the primary point of contact for Salesforce-related questions, issues, and enhancements. This role ensures the accuracy, integrity, and effective use of organizational data while supporting efficient information flow across the organization.

In addition to hands-on system administration, this position provides strategic guidance on Salesforce architecture, collaborates closely with internal and external stakeholders, and mentors less experienced Salesforce administrators to strengthen internal capacity and best practices.

Essential Functions

Architect, guide, and implement Salesforce system-wide changes and customizations to improve effectiveness and constituent engagement

Advise on Salesforce architecture and solutions that align business processes with data needs, including what data is required, why it is needed, and when

Collaborate with Habitat Charlotte Region staff to gather, document, and translate business requirements into Salesforce features, functionality, and workflows

Serve as the primary Salesforce technical support and training resource for staff

Coordinate with Salesforce vendors to resolve system issues and support additional training needs

Ensure timely and efficient processing of help desk tickets related to Salesforce and supported systems

Provide mentorship, solution design guidance, and oversight to less experienced Salesforce Administrators to build organizational capacity

Create and guide documentation of Habitat Charlotte Region's business processes and system usage across Salesforce and related platforms

Reduce complexity within the existing Salesforce environment by streamlining configurations and processes

Provide additional Salesforce support activities as needed

Serve as the administrative point of contact for select ancillary systems (e.g., eSignature software, accounting systems)