Client Program Implementation Manager

Join Sedgwick and be part of something truly meaningful. Every day, our 33,000 colleagues work to support individuals facing unexpected challenges. We invite you to build your career with us, experience our supportive culture, and enjoy a healthy work-life balance. Here, there are no limits to what you can achieve.

Recognized as one of America's Greatest Workplaces by Newsweek and certified as a Great Place to Work®, Sedgwick is also listed among the Fortune Best Workplaces in Financial Services & Insurance.

PRIMARY PURPOSE: To oversee the successful implementation of client programs and to facilitate their transition to field operations and account management teams upon project completion.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Participate in engaging oral presentations.

Prepare and manage project plans until completion.

Identify and allocate necessary resources.

Assign duties and responsibilities to team members.

Communicate progress updates to all involved parties.

Proactively resolve arising issues.

Timely and accurately distribute meeting minutes.

Ensure a smooth transition of programs to permanent team members.

Maintain a comprehensive understanding of program design, processes, client expectations, and partner relationships.

Support the organization's policies and programs.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Perform other assigned duties as necessary.

Contribute to the organization's quality programs.

Travel as needed.

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited institution is preferred.

Experience

Eight (8) years of related experience or equivalent combination of education and experience required, including six (6) years of supervisory or management experience in office operations.

Skills & Knowledge

Exceptional oral and written communication skills, including strong presentation abilities.

Proficient in Microsoft Office products and general PC skills.

Demonstrated leadership, management, and motivational skills.

Strong analytical and interpretive abilities.

Excellent organizational skills.

Outstanding interpersonal skills.

Effective negotiation skills.

Able to collaborate in a team environment.

Capable of meeting or exceeding performance competencies.

WORK ENVIRONMENT

Consideration will be given to reasonable accommodations when applicable and appropriate.

Mental: Requires clear and conceptual thinking; excellent judgment and discretion; ability to handle work-related stress; manage multiple priorities simultaneously; and meet deadlines.

Physical: Involves computer keyboarding and travel as required.

Auditory/Visual: Involves hearing, vision, and talking.

The statements in this document describe the general nature and level of work performed but are not a comprehensive list of duties. Management retains the discretion to add or modify duties at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with all qualifications, we encourage you to apply anyway! Sedgwick values diversity, equity, and inclusivity, recognizing that each individual brings a unique blend of skills, knowledge, and experience.

Sedgwick is the world's leading partner in risk and claims administration, helping clients navigate unexpected challenges. Our expertise and cutting-edge AI-enabled solutions define the standard in claims administration, loss adjustment, benefits administration, and product recalls. With over 33,000 colleagues across 80 countries, Sedgwick offers unmatched insights, compassionate service, and solutions for an ever-evolving risk landscape.