Customer Service Assistant 3

Schedule: Full-time

Ohio Department of Public Safety – Bureau of Motor Vehicles/Special Case Unit

Report in Location: 1970 West Broad Street, Columbus, OH 43223

Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.

***These positions are currently remote (work from home) but can be subject to change to regular, in-office work***

Perks of Working for the Ohio Department of Public Safety

• Multiple pay increases over the first years of service!

• Free Parking!

• Free Gym Access & Walking Path!

• Daycare On-site!

• Cafeteria On-site!

What You'll Do as a Customer Service Assistant 3

• This position serves as the lead worker for the Driver License Suspension/Special Cases Unit, providing daily direction, training, & quality control review while handling complex or escalated customer inquiries;

• Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful, & timely manner to ensure positive internal/external customer service;

• Listen carefully & ask appropriate follow-up questions to verify understanding; Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;

• Follow-up to ensure all customer questions &/or concerns have been thoroughly answered;

• Serve as a lead worker & assistant to the section Chief, Asst. Chief & supervisors of the Driver License Suspensions Section;

• Provide work & direction to lower-level Customer Service Assistants (CSAs) to assist with responses to inquiries received via telephone;

Click here to see full position description

Option 1

12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment;

AND 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people;

AND 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed;

AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing;

AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.

Option 2

-Or 9 mos. exp. as Customer Service Assistant 1, 64431.

Option 3

-Or 6 mos. as Customer Service Assistant 2, 64432.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Helpful Tips for Applying:

1. Be detailed when describing your current/previous work duties. The more the better! Don't just write "see attached resume".

2. Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.

3. Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".

Job Skill: Customer Service